Mwansa Cholwe
Eaton,WA
Summary
Results driven professional with expertise in customer relationship management and sales strategies. Proven track record of boosting customer satisfaction and driving branch performance through effective communication and compliance management. Committed to implementation of effective sales strategies that drive growth.
Overview
11
11
years of professional experience
Work History
Branch Coordinator – Sales & Service
Zambia Industrial Commercial Bank
Kitwe, Zambia
09.2020 - 03.2021
- Coordinated branch operations to enhance customer service experience.
- Managed customer inquiries and resolved issues to improve customer satisfaction.
- Expanded customer base by acquiring new clients and tailoring product offerings to their needs.
Branch Sales Manager
Zambia National Commercial Bank
Kawambwa, Zambia
12.2016 - 06.2018
- Coordinated marketing campaigns that increased visibility and engagement for banking products and services.
- Managed branch sales and customer service operations, overseeing finances and maintaining accurate record keeping.
- Established relationships with key customers to foster loyalty and repeat business opportunities.
- Managed overall branch performance, conducted sales activities in large geographical territory, developed deep customer base and cultivated highest customer satisfaction ratings.
- Coached staff on product knowledge and sales techniques, enhancing customer service standards to improve client interactions.
Branch Manager
Zambia National Commercial Bank
Itezhi tezhi , Zambia
09.2010 - 12.2016
- Managed daily branch operations, ensuring compliance with banking regulations for operational integrity.
- Led team in delivering exceptional customer service, enhancing client satisfaction and resolving inquiries effectively.
- Implemented marketing strategies to promote bank products and attract new customers.
- Coordinated with upper management on strategic planning, aligning branch initiatives with corporate goals.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Education
Associate of Arts - Banking And Finance
Zambia Institute of Banking And Financial Services
Lusaka02-2018
Bachelor of Arts - Philosophy And History
University of Zambia
Lusaka05-1996
MBA - Entrepreneurship
University of Zambia - Graduate Mgt Bus School
LusakaSkills
- Sales strategies
- Customer relationship management
- Branch operations
- Loans
- Budget management
- Regulatory adherence
- Competitive analysis
- Proficient in MS office
- Effective communication
Languages
English
Professional
Accomplishments
2013 - Itezhi Tezhi Branch achieved profit for first time in its eight (8) years of operations and in my third (3) full year as Branch manager
2006 - Best Student in Banking Operations - Lending and International Business awarded by Zambia Institute of Banking & Financial Services
2006 - Best Student in Banking Operations - Lending and International Business awarded by Zambia Institute of Banking & Financial Services
Timeline
Branch Coordinator – Sales & Service
Zambia Industrial Commercial Bank
09.2020 - 03.2021
Branch Sales Manager
Zambia National Commercial Bank
12.2016 - 06.2018
Branch Manager
Zambia National Commercial Bank
09.2010 - 12.2016
Associate of Arts - Banking And Finance
Zambia Institute of Banking And Financial Services
Bachelor of Arts - Philosophy And History
University of Zambia
MBA - Entrepreneurship
University of Zambia - Graduate Mgt Bus School