Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MWH

Eastlakes,Nsw

Summary

Results-driven Commerce graduate with over 6 years of experience in various sectors including academia, hospitality, and marketing. Proven track record of managing small teams and individuals while utilising innovative thinking and value in order to deliver optimal results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Market Research Interviewer

Kantar Group
01.2025 - Current
  • Executed high-quality data collection through structured interviews and surveys, providing actionable consumer insights for major market research projects.
  • Engaged diverse respondents with professionalism, utilizing strong communication and persuasion skills to maximize response rates and ensure data accuracy.
  • Maintained exceptional data integrity and compliance, adhering to research protocols, confidentiality standards, and quality control measures.
  • Conducted and managed approximately 200–300 structured outbound calls per shift to gather consumer insights, ensuring data accuracy and adherence to project quotas and quality standards.

Back of house/ Shift supervisor

Oporto Holdings Pty Ltd
09.2018 - 01.2025
  • Successfully supervised a team of 5 employees during shifts, achieving a 20% improvement in overall team performance.
  • Maintained compliance with health and safety regulations and conducted regular safety audits.
  • Conducted regular training sessions, contributing to a 35% improvement in team members' skills and product knowledge.
  • Exceeded sales targets, contributing heavily to the increase in store revenue and improved key performance indicators (KPIs), achieving a 15% improvement in overall performance metrics.

Academic Tutor

Ezy Math Tutoring Pty Ltd
11.2023 - 12.2023
  • Facilitated significant academic improvement, with an average increase of 35% in students' grades.
  • Implemented a comprehensive feedback system resulting in 50% higher parent satisfaction in understanding their child's academic progress.
  • Participated in countless professional development workshops and courses, staying current with the latest teaching methodologies and educational trends.

Promoter

AMS Promotions
05.2023 - 12.2023
  • Represented client brands at multiple events, contributing to a 10% improvement in brand visibility and recognition.
  • Adapted quickly to last-minute changes and challenges, ensuring the seamless execution of promotional activities.
  • Received positive feedback from clients and event attendees, with a consistent rating of 8.4 for brand representation.
  • Proactively sought opportunities to expand knowledge and expertise in the field of promotional marketing.

Caddy

Funlab Pty Ltd
11.2022 - 04.2023
  • Achieved a 20% increase in customer satisfaction scores through personalised assistance and engagement.
  • Collaborated with fellow caddies and course staff to ensure smooth operations and optimal customer satisfaction.
  • Maintained 100% adherence to established policies and procedures, ensuring compliance with safety and service standards, and also actively engaged in promotional activities, resulting in a 12% boost in customer participation in events and special programs.

Education

Bachelor of Commerce (Bcom) - Management

Macquarie University
Sydney, NSW
06-2025

Skills

  • Analytical mindset
  • Cross-cultural sensitivity
  • Customer satisfaction
  • Market analysis
  • Business intelligence
  • Problem-solving

Certification

  • Working with Children Check (NSW Office of the Children's Guardian) Issued Nov 2023- Expires Nov 2028
  • First Aid/Life Support/Cardiopulmonary Resuscitation (First Aid Coach Sydney) Issued June 2023

Languages

Bengali
Native or Bilingual

Timeline

Market Research Interviewer

Kantar Group
01.2025 - Current

Academic Tutor

Ezy Math Tutoring Pty Ltd
11.2023 - 12.2023

Promoter

AMS Promotions
05.2023 - 12.2023

Caddy

Funlab Pty Ltd
11.2022 - 04.2023

Back of house/ Shift supervisor

Oporto Holdings Pty Ltd
09.2018 - 01.2025

Bachelor of Commerce (Bcom) - Management

Macquarie University

Similar Profiles

CREATE PROFILE
MWH