Summary
Overview
Work History
Education
Skills
Timeline
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My Linh Vu (Tracey)

102/223 Great North Road, Five Dock ,NSW

Summary

Passionate and driven business owner with 5+ years of experience in managing salons. Skilled in team management, customer service, and driving revenue growth. Looking ahead in my career, I would like to further strengthen my skills and improve myself from upcoming challenges. With the knowledge I have learned along with creative enthusiasm, experience and a sense of responsibility at work. I am hardworking, diligent, proactive, fond of learning, demonstrated ability to rapidly acquire and apply new skills which I believe will add value to the success of the team .

Overview

6
6
years of professional experience

Work History

SMALL BUSINESS OWNER

TWINKLE NAILS FIVE DOCK
09.2019 - Current


  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
  • Stock control


Nail Professional/Store Manager

THE LITTLE NAILS STUDIO
02.2019 - 07.2019
  • Resolved customer complaints professionally, always striving for complete satisfaction after addressing concerns or rectifying issues when necessary.
  • Mentored junior nail technicians, sharing knowledge of best practices in nail care and technique application for their professional development.
  • Streamlined appointment scheduling processes for improved efficiency and reduced waiting times for clients.
  • Open and close the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Maintained inventory of supplies, anticipating needs, and placing orders to ensure adequate stock levels at all times.

Nail Technician

Catchy Nails & Beauty SALON
01.2018 - 10.2018
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
  • Executed pedicures and manicures using professional quality products and tools.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Applied manicures and pedicures following colour and style preference of client to enhance aesthetics and groom nails.

Education

Bachelor of Business (Accounting) -

King's Own Institute
Sydney, NSW
10.2020

Skills

  • Small business operations
  • Planning and execution
  • Business marketing
  • Customer Service skills
  • Analysing Statistical Data
  • General MYOB
  • Microsoft Office (Word & Excel)
  • Operations Management
  • Data Analysis

Timeline

SMALL BUSINESS OWNER

TWINKLE NAILS FIVE DOCK
09.2019 - Current

Nail Professional/Store Manager

THE LITTLE NAILS STUDIO
02.2019 - 07.2019

Nail Technician

Catchy Nails & Beauty SALON
01.2018 - 10.2018

Bachelor of Business (Accounting) -

King's Own Institute

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My Linh Vu (Tracey)