My Mai
Overview
4
4
years of professional experience
Work History
Advance Partner
UNIQLO
Emporium, Victoria
10.2023 - 12.2023
- Followed basic principles of UNIQLO and handles all basic store operations at a high service/productivity level.
- Operated store checking procedures.
- Analysed customer complaints and initiated appropriate corrective actions.
- Handled customer data to determine eligibility for refunds and exchange according to company policies and procedures.
- Demonstrated leadership by making improvements to work processes and helping to train other staff.
Customer Service Representative
UNIQLO
Emporium, Victoria
08.2022 - 10.2023
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Consulted with customers to resolve service and billing issues.
- Greeted each and every customer warmly upon entrance to store.
- Replenished inventory with focus on addressing customer needs.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
Front of House Team Member
Old Man Pho
Watergardens, Victoria
06.2021 - 04.2022
- Greeted customers and responded to informational requests.
- Assisted servers with foodservice and cleaning needs to optimise guests' dining experiences.
- Waited tables between courses and loaded and unloaded trays to expedite tasks.
- Took to-go phone orders from guests following outlined procedures.
- Stored food in designated containers and storage areas to prevent spoilage.
- Measured and weighed ingredients and stocked kitchen prep stations.
- Documented food orders and ran items to customer tables in dining room.
Crew Trainer
McDonald's
Melbourne Central Lower, VIC
04.2021 - 06.2021
- Instructed new team members on correct procedures for all areas of operations.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Trained workers in food preparation, money handling and cleaning roles to facilitate store operations.
- Designed and directed orientation and training programs to meet client needs.
Crew Member
McDonald's
Melbourne Central Lower, VIC
09.2019 - 06.2021
- Prepared quality products (including barista cafe) while maintaining portion control and presentation within service goal times.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Remained mindful of workplace safety according to predetermined specifications.
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
Education
Certificate IV in Tertiary Preparation
Victoria University
Footscray, VIC06.2019
High School Diploma -
Copperfield College
Delahey, VIC11.2018
Bachelor of Graphic Design
LCI Melbourne
Collingwood, VICSkills
- Team Contributions
- Inventory restocking
- Credit card payment processing
- Conflict mediation
- In-store support
- Retail sales customer service
- Workplace Efficiency
- Friendly, positive attitude
- Microsoft Office expertise
- Bilingual (Vietnamese)
Referees
Store Manager Candidate (Vy Nguyen: 0434 416 939)
Senior Partner (Joshua Lim: 0425 803 795)
Timeline
Advance Partner
UNIQLO
10.2023 - 12.2023
Customer Service Representative
UNIQLO
08.2022 - 10.2023
Front of House Team Member
Old Man Pho
06.2021 - 04.2022
Crew Trainer
McDonald's
04.2021 - 06.2021
Crew Member
McDonald's
09.2019 - 06.2021
Certificate IV in Tertiary Preparation
Victoria University
High School Diploma -
Copperfield College
Bachelor of Graphic Design
LCI Melbourne