Mya Drozda
Brisbane,QUEENSLAND
Summary
Successful Manager and Coworker, leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer service and relations. Excelling in business management, marketing and inventory control in a high speed environment.
Overview
6
6
years of professional experience
Work History
Dance Teacher
Nova, Ice Team Australia
04.2022 - Current
- Adapted lesson plans to accommodate diverse learning styles and abilities, ensuring each student''s needs were met within the studio setting.
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Provided feedback, guidance and support to students on participation and performance.
- Created healthy and safe learning environment for all students by implementing team rules and promoting mutual respect and gentle discipline.
Cafe Manager
Kick-Off Caffeine
09.2021 - Current
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Retail Worker
Kmart
08.2018 - 07.2021
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Improved overall efficiency through proactive restocking, clearly labelling items, and arranging according to size and colour on product shelves during low-traffic periods.
- Assisted customers with prompt and polite support in-person and via telephone.
- Implemented loss prevention strategies through proper monitoring of the sales floor and vigilance at the register.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Sports Park Supervisor
Revolution
01.2021 - 06.2021
- Reviewed incident reports thoroughly for accurate documentation and appropriate follow-up actions when necessary.
- Acted as a positive role model for children through responsible behaviour and adherence to park policies while supervising the play area.
- Enhanced playground safety by conducting regular equipment inspections and maintenance tasks.
- Provided first aid assistance to injured children, acting quickly to address minor injuries while contacting appropriate medical personnel when necessary.
Education
High School Certificate -
North Lakes State Collage
North Lakes, QLD12.2020
Diploma of Dance -
Queensland Collage of Dance
Brisbane12.2020
Skills
- Mentoring
- Teamwork and Collaboration
- Student Engagement
- Coaching and Mentoring
- Staff Supervision
- Customer Service
- Conflict Resolution
- Recruitment
- Relationship Building
Timeline
Dance Teacher
Nova, Ice Team Australia
04.2022 - Current
Cafe Manager
Kick-Off Caffeine
09.2021 - Current
Sports Park Supervisor
Revolution
01.2021 - 06.2021
Retail Worker
Kmart
08.2018 - 07.2021
High School Certificate -
North Lakes State Collage
Diploma of Dance -
Queensland Collage of Dance
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