Mya Laredo
Huonville,TAS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Team Leader
Hungry Jack's
Kingston, TAS
04.2023 - 06.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
Crew Member
Hungry Jack's
Kingston, TAS
08.2020 - 06.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
Education
Huonville High School
Huonville, TAS2022
Skills
- Lean Manufacturing
- Set Organizational Policies
- Analytical Thinking
- Pollution Prevention
- Effective Customer Service
- Orientation and Onboarding
- Cash Register Operations
- Teamwork and Collaboration
- Complex Problem-Solving
- Coaching and Mentoring
- Attention to Detail
- Continuous Professional Improvement
- Staff Training
- Biohazard Cleanup
- Job Assignments
- Safety
- Giving Constructive Feedback
- Chemical Cleaners
- Communication
Timeline
Team Leader
Hungry Jack's
04.2023 - 06.2023
Crew Member
Hungry Jack's
08.2020 - 06.2023
Huonville High School