Mya Stevenson
Nunderi,NSW
Summary
Highly efficient Crew Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
07.2020 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Catering Server
11th Hour Coffee Catering Service
01.2019 - 12.2019
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Arranged linens and table settings according to seating plan and event theme.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
High School Diploma -
Wollumbin High School
Murwillumbah, NSW10.2023
Skills
- Food Preparation
- Order Management
- Health Code Compliance
- Food Running
- Menu Memorization
- Customer Service
- Customer Engagement
- Teamwork and Collaboration
- Clear Communication
- Crew Leadership
- Problem-Solving
- Resilience and persistence
- Adaptability and flexibility
Certification
- RSA (Responsible service of alcohol)
Timeline
Crew Member
McDonald's
07.2020 - Current
Catering Server
11th Hour Coffee Catering Service
01.2019 - 12.2019
High School Diploma -
Wollumbin High School
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