Myat Noe Aye
Essendon,VIC
Summary
Detail-oriented team player with strong organizational skills. Organized and reliable candidate who excel at managing multiple priorities with a positive attitude and can prove working on professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Senior System Analyst
Australia and New Zealand Banking Limited
09.2023 - Current
- Worked closely with the product owners, technology partner, BG&C (Business governance and control) assurance team and other stakeholders to priorities and refer the work related to system management team deliveries
- Identifies, schedules and facilities squad planning & monitoring activities to ensure alignment strategic goals
- Manage the system incidents to understand impacts, define the actions and track to deliver until the remediation actions
- Lead the core initiative across the System Management team that related to Institutional Operations owned systems, to improve the service standards, governance and risk management practices within the business.
- Manage multiple projects simultaneously, consistently meeting deadlines while maintaining high-quality results.
Head of Transaction Processing and Governance
Australia and New Zealand Banking Limited
08.2019 - 06.2023
- Was the EXCO member of ANZ Bank – Myanmar Branch
- Was the deputy to Country Head and Chief Operations Officer (COO) start from 2021
- Implemented in timely and effectively for regulatory instruction/ directives related to Branch Operations and Transactions
- Managed day-to-day transactions processing in these categories: Payment and Cash, Trade, Market and Lending
- Closely working with internal stakeholders in-countries, regional team and service centers (Bangalore, Manila and Chengdu)
- Made sure for process improvements and risk governance control in place in processing
- Ensured better efficiency in transactions processing in Payment and Cash, Market Settlement, Lending process (Drawdown and rollover) and Trade
- Understood the operation risk, CBM regulation and instruction and comply with all operation risk procedure in day-to-day processing
- Chaired the monthly performance call with all the service centers (Bangalore, Manila and Chengdu) and Network partner banks (NEP) to have feedback, highlight, review and to understand challenges regarding monthly performance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with different internal and external stakeholders.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
Head of Client Service
Australia and New Zealand Banking Limited
11.2017 - 07.2019
- Set up the Client Service team and leaded the team
- On-boarded the new client start from collecting the required documents, guiding to customer to fill in the form and end with set the customer profile in the systems after approval from Compliance
- Provided the services to client for account maintenance, audit confirmation, reference letter, user training for digital platform and etc
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Built the good relationship with all the internal and external stakeholders (Clients, Relationship Managers, Operations (processing) team, Compliance, Assurance team and etc.)
- Did the client visit to existing customers to build the good relationship with customer
- Provided training and education to new and existing customer regarding Transactive Asia Platform and Payment instructions
- Assisted and guided the clients for all onboarding process, transactions, payroll and other banking related queries
- Chaired the customer value forum and service center performance forum
- Provided and escalated the client feedback to all the related internal stakeholders to provide better services and being competitive in the market regarding banking service
- Understood the operation risk and comply with all operation risk procedure and AML risk procedure
Operations Manager
Australia and New Zealand Banking Limited
08.2016 - 10.2017
- Involved in the Working Instruction (WI) project for all the process related to payment and cash process and client service related process
- Understood the operation risk and comply with all operation risk procedure and AML risk procedure
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Assistant General Manager: Deputy Head of Corporate Banking
Kanbawza Bank (KBZ) Limited
05.2016 - 08.2016
- Restructured the Corporate Banking Team (Relationship Managers and Corporate Operations)
- Ensure Corporate Banking team to hit targets (Monthly)
- Visited to new and existing clients to pitch for new on-boarding and find the opportunity for cross-sell products
- Review the call reports and ensure to provide the banking services smoothly for Corporate Customers.
Senior Manager: Head of Corporate Banking
United Amara Bank Limited
06.2013 - 04.2016
- Set up/ Built the Corporate Banking Team in June 2013
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business, product cross-sell opportunities and hit the revenue target.
- Be Client Coverage team to include mid to large top tier corporate accounts and also MNCs across various sectors
- Liaised with Big Clients who would like to get the Loan / Financing from bank for their business
- Ensured complete KYC, call reports and documentation for all clients
- Liaised with all internal departments in the Bank such as Credit & Risk, Legal, Marketing, Trade Finance and Compliance Department for customers’ need of banking services
- Liaised with Branch Mangers for supporting documents of financing and bank statements to provide to Corporate Customer
- Reviewed and checked the financing case file of Corporate Customers which are prepared by team members before they present to CC and BOD Credit meeting
- Monitored Cross-sell Report and activities for Corporate Customers
- Oversaw the activities of Corporate RMs and assigning corporate clients to RMs, arranged Training for Sale, Financing and UAB Products for New Team member
- Prepared Analysis and Forecast Report for Utilization of Financing weekly.
Manager: Credit and Risk Department (Head Office)
United Amara Bank
11.2012 - 06.2013
- Assisted the Chief Operation Officer to set the new product frame work and procedure for Credit Department
- Prepared the monthly credit risk report
- Liaised with Myanma Insurance for Insurance of loan collaterals and Legal and Compliance Dept for approved contract format
- Reviewed credit risk and reward strategy and provided recommendations to optimize risk-return characteristics.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Supported senior management in making informed credit decisions by providing accurate and timely risk reports.
- Evaluated existing systems and processes to identify areas for improvement in managing credit risks.
Commodity Documentation / SIP-Physical Trade Analyst
Standard Chartered Bank
05.2011 - 11.2012
- Drafted and provided second level checks for all SIP (Structured Inventory Product) trades’ confirmations
- Liaised with Front Office, Legal and Compliance to document new product confirmation requirements and draft new confirmation templates
- Liaised with Legal and Trading on any changes to the approved template format
- Liaised with other business stakeholders, especially Commodity Operations and Middle Office, to ensure any amendments are captured in all the relevant systems
- Prepared LOI’s, Invoices and ancillary notices for all physical trades and independently processed inbound SWIFT Confirmations within Citynet and the content of each MT6XX message type
- Assisted with the analysis, functional requirements, project testing and implementation of an automated front to back solution for SIP process.
Contract Administrator in Finance Department
AAA Oils and Fats Pte Ltd
01.2011 - 05.2011
- Worked closely with the Traders, Operation Department, Finance Department, Treasury Department to ensure accurate and integrity of the entire contract process
- Prepared and presented Documents to Bank for Document Against Payment & LC Contracts financing with RBI Bank
- Actively participated in continuous improvement initiatives aimed at enhancing the effectiveness of contract administration processes.
- Managed high-value contracts with a keen eye for detail, identifying discrepancies and inaccuracies before finalization.
- Responsible to follow up and check Trade Confirmation and contracts issued by Traders to CXC system and responsible to enter amend trades and confirm in CXC system and retained all contracts in accordance to Company’s record retention policy and procedures
- Responsible to check all contracts are within contractual months and send out report regarding contracts which are already past shipment months to Traders and Operation Department for resolution
Shipping Assistant Intern in Shipping and Operation Department
AAA Oils and Fats Pte Ltd
04.2010 - 11.2010
- Responsible for plantation contracts, sending out shipping instruction to suppliers, vessel nomination and updating the reports
- Issued and prepared for sales and purchase contracts and invoices in SAS system
- Responsible for filling and archiving of all documentation related to FOB and other destination shipments.
- Ensured on-time deliveries by coordinating with carriers and tracking shipments throughout the entire process.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Education
Master Degree in Banking And Finance Program - Banking And Finance Professional
Yangon Institute of Economics
Yangon, Myanmar02.2017
Bachelor in Business Management - Double Majors in Finance And Marketing
Singapore Management University (SMU)
Singapore01.2011
Bachelor of Arts - Studied Linguistics in English
Yangon University of Foreign Language (YUFL)
Yangon, Myanmar02.2006
Skills
- Systems Analysis
- Project Documentation
- Incident Management knowledge
- Business process improvement
- Data Analytics
- Business Analysis
- Analytical Thinking
- Time Management
- Excellent Communication
- Flexible and Adaptable
- Project Management
Accomplishments
- Initiated the project which offshore partial onboarding process to Manila Service Center from in-country team.
- CLW launch and implementation (FY2018-2019) since Myanmar was one of the pilot countries to test and launch CLW (Customer Lifecycle Workflow) which is the work flow automation tool start from client on-boarding, maintenance cases and off-boarding clients.
- CBM-NET Phrase 2 project (Local currency RTGS settlement Project) for testing and implementation in Nov 2021 which is the real time settlement system for Local currency transaction with automation without manual input.
- CTS (Cheque Truncation System) testing and implementation in late of 2021 which is the very first automation system from traditional Cheque clearing.
- Appian (MIFT replacement) launch and implementation in in-country which is the replacement of Doc-flow.
- In Country CSR Champion: Appointed by CEO of ANZ Myanmar
- Received the star performance award for 3 times (Q3 & Q4 in 2018 and Q2 in 2019) which are the regional awards from Transaction Banking Operations
CO-CURRICULAR ACTIVITIES
- SMU Myanmar Alumni Chapter, Treasurer, 06/2013, 09/2016
- SMU Myanmar Alumni Chapter, Finance, 10/2017, 09/2019
- SMU Myanmar Alumni Chapter, Treasurer and Member in School Affair Unit, 10/2019, Present
Timeline
Senior System Analyst
Australia and New Zealand Banking Limited
09.2023 - Current
Head of Transaction Processing and Governance
Australia and New Zealand Banking Limited
08.2019 - 06.2023
Head of Client Service
Australia and New Zealand Banking Limited
11.2017 - 07.2019
Operations Manager
Australia and New Zealand Banking Limited
08.2016 - 10.2017
Assistant General Manager: Deputy Head of Corporate Banking
Kanbawza Bank (KBZ) Limited
05.2016 - 08.2016
Senior Manager: Head of Corporate Banking
United Amara Bank Limited
06.2013 - 04.2016
Manager: Credit and Risk Department (Head Office)
United Amara Bank
11.2012 - 06.2013
Commodity Documentation / SIP-Physical Trade Analyst
Standard Chartered Bank
05.2011 - 11.2012
Contract Administrator in Finance Department
AAA Oils and Fats Pte Ltd
01.2011 - 05.2011
Shipping Assistant Intern in Shipping and Operation Department
AAA Oils and Fats Pte Ltd
04.2010 - 11.2010
Master Degree in Banking And Finance Program - Banking And Finance Professional
Yangon Institute of Economics
Bachelor in Business Management - Double Majors in Finance And Marketing
Singapore Management University (SMU)
Bachelor of Arts - Studied Linguistics in English
Yangon University of Foreign Language (YUFL)
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