My Duyen Phan
Heidelberg West,Victoria
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.
Overview
4
4
years of professional experience
Work History
Barista
Degani Cafe
02.2020 - Current
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Volunteer
AVWA
05.2023 - 01.2024
- Coordinated and managed volunteer activities for community service projects.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Provided IT support by setting up and maintaining computers and other necessary technology.
- Tracked service activities and outcomes against outlined plans and goals.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Diploma of Community Service - Community Services
Allied Institute
VIC03.2025
Skills
- Patient Assessment
- Professional Demeanor
- Team building
- Client Advocacy
- Adaptability
- Problem-Solving
- Interpersonal Communication
- Active Listening
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Volunteer
AVWA
05.2023 - 01.2024
Barista
Degani Cafe
02.2020 - Current
Diploma of Community Service - Community Services
Allied Institute
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