Summary
Overview
Work History
Education
Skills
Timeline
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Myia Broederlow

Brisbane

Summary

Dynamic Airport Customer Service Agent with proven expertise in passenger assistance and complaint handling at Swissport. Recognized for enhancing boarding process efficiency and fostering customer loyalty through effective problem-solving and active listening. Adept at managing high-pressure situations while maintaining a flexible work schedule and ensuring compliance with travel documentation standards.

Professional with high standards and results-driven mindset. Experienced in customer service within high-pressure environments. Skilled in resolving issues, managing schedules, and ensuring smooth operations. Strong focus on team collaboration and adaptability to changing needs. Known for reliability and effective communication.

Overview

5
5
years of professional experience

Work History

Airport Customer Service Agent

Swissport
11.2023 - Current
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
  • Assisted customers with special needs, offering personalized support throughout their travel experience.
  • Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
  • Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
  • Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
  • Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
  • Provided assistance during emergency situations following established protocols to ensure passenger safety.
  • Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
  • Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.
  • Maintained a clean work environment by keeping the counter area tidy and well-organized at all times.
  • Supported colleagues during peak hours by taking on additional tasks when needed.

Package Handler

FedEx
01.2023 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Latter Day Saints Missionary

LDS Church
12.2020 - 06.2022
  • Conducted public speaking engagements at churches, schools, and other gatherings to share experiences and insights from missionary work.
  • Assisted individuals in overcoming personal challenges, fostering resilience and selfreliance.
  • Implemented training programs for new missionaries, contributing to their successful integration into the mission field.
  • Improved community relations by organizing and participating in service projects.
  • Collaborated with fellow missionaries in planning outreach efforts, optimizing resources for maximum impact in the community.
  • Spearheaded volunteer programs to provide support for underprivileged community members.
  • Utilized social media platforms strategically for sharing inspiring stories of faith-based transformations with wider audiences across geographical boundaries.
  • Handled conflict resolution among team members effectively, maintaining a positive working environment conducive to productivity and success.
  • Demonstrated adaptability and cultural sensitivity while interacting with diverse populations, contributing towards building trustful relationships and fostering long-term connections.
  • Addressed individual needs through personalized mentoring sessions, helping them achieve their goals within the mission context.
  • Enhanced language skills for non-native English speakers through tailored tutoring sessions.

Education

High School Diploma -

Redbank Plains State High School
Redbank, QLD

Skills

  • Passenger assistance
  • Strong multitasking
  • Time management expertise
  • Flexible work schedule
  • Effective problem solving
  • Travel documentation verification
  • Boarding process efficiency
  • Gate assignment coordination
  • Check-in procedures mastery
  • Customer service
  • Complaint handling
  • Active listening
  • Team collaboration
  • Phone and email etiquette
  • Problem-solving
  • Decision-making
  • Relationship building

Timeline

Airport Customer Service Agent

Swissport
11.2023 - Current

Package Handler

FedEx
01.2023 - Current

Latter Day Saints Missionary

LDS Church
12.2020 - 06.2022

High School Diploma -

Redbank Plains State High School

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Myia Broederlow