Myka Barber-West
Mandurah,WA
Summary
I bring forth high quality organizational skills and a self-motivated drive to achieve excellence and am accustomed to addressing the changing needs of an office and supporting colleagues and superiors with excellent assistance skills. Adept in various software applications, filing systems, and office equipment. Eager and ready to leverage my managerial and administrative skills to best serve your office. Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Proven track record of serving as an effective liaison between companies and their potential and current clients. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Not only have excellent time management skills combined with a superior knowledge of the customer service industry. Bringing forth exceptional customer service skills with an ability to communicate effectively between all departments. Careful School Bus Driver attentive to road rules, school schedules, and students' needs. Maintains daily schedules with good driving abilities and understanding of local traffic flows. Protects students by operating bus safely and controlling student behavior.
Overview
13
13
years of professional experience
Work History
School Bus Driver
B and J Barrett-Lennard
02.2024 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behaviour.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, Western Australia and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behaviour guidelines.
Store Assistant
Seabreeze Deli & Catering
02.2024 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Remained calm and composed in tense situations involving angry or upset customers.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
Barperson
The Boathouse Tavern
12.2023 - 02.2024
- Setting up bar for service, Customer service, Serving drinks following responsible service of alcohol requirements, Cash and card handling, Maintaining stock
Sales
Veleva Pty Ltd (Kirby)
08.2023 - 12.2023
- Door to door sales, Vacuum demonstrations, Payment plans, Installation of vacuum once sold, Ongoing customer support
Carer
Private Patient
01.2021 - 01.2023
- Provided emotional support to patient during difficult times, Administered medications according to doctor's orders and monitored patient responses to treatment, Monitored and reported changes in patients' physical and mental health, Maintained patient health records and documented daily care activities, Monitored patients' vital signs and reported changes to medical staff, Collaborated with interdisciplinary teams to ensure the highest quality care for patient, Developed and implemented activities to stimulate physical, mental, and emotional well-being
Bar Manager
Jerramungup Hotel/Motel, Jerramungup
01.2019 - 01.2021
- Created a series of creative and innovative cocktails that increased sales and profit, Managed bar and restaurant, resulting in improved efficiency and customer satisfaction, Collaborated with the kitchen staff to ensure a smooth and efficient food service, Implemented a new inventory system that reduced wastage by 70%, Created and implemented a system for tracking customer preferences and complaints, resulting in a 98% increase in customer satisfaction
Front Office Administrator
Bremer Bay Beaches Resort and Tourist Park
01.2018 - 01.2019
- Operated and Maintained office equipment such as printers, copiers, fax machines and scanners, ensuring smooth operation of office operations, Managed the front office operations, resulting in a reduction in wait times for customers, Coordinated the daily operations of the front office, ensuring that customer orders were processed and prepared on time, Ordered office supplies and equipment, ensuring that the office was adequately stocked
Manager
Boat Harbor Camping and Chalets
01.2015 - 01.2018
- Developed and implemented a customer-oriented strategy that increased customer satisfaction and comfort, Established processes to track and monitor key performance indicators, allowing for informed decision-making, Established and maintained relationships with key stakeholders to ensure collaboration and alignment with organizational objectives
Restaurant Manager
Southern End Restaurant
01.2014 - 01.2015
- Developed and implemented marketing strategies to increase brand awareness and attract new customers, Developed and maintained relationships with vendors to ensure quality products at competitive prices, Implemented new systems and procedures that improved operational efficiency, Analysed customer feedback and implemented changes that led to an increase in customer loyalty
Front Office Administrator
Chimes Spa Retreat and Day Spa
01.2012 - 01.2015
- Monitored and ordered office supplies, ensuring that the office was always stocked with necessary items, Managed the front office operations, resulting in a reduction in wait times for customers, Trained and managed a team of front office staff to ensure the highest standards of customer service, Coordinated the daily operations of the front office, ensuring that customer orders were processed and delivered on time, Assisted in daily operations of the day spa, including filing and maintaining client and office records
Education
High School Diploma -
Cunderdin Agricultural College
Cunderdin, WA11.1997
Skills
- Excellent communication skills
- Problem solving abilities
- Adaptable to change
- Time Management & ability to prioritize
- Dependable and reliable
- Safety-focused
- Safe Driving Practices
- Incident Reporting
- Commercial driving
- Special Needs Assistance
- Punctuality
- DOT Regulations
References
- Gemma Adamini, Duty Manager, The Boathouse Tavern, 0474 486 470, gemg002@gmail.com
- Rose Harris-Dennison, Owner/Operator, The Boathouse Tavern, 0415 453 622, tinarosed@gmail.com
Timeline
School Bus Driver
B and J Barrett-Lennard
02.2024 - Current
Store Assistant
Seabreeze Deli & Catering
02.2024 - Current
Barperson
The Boathouse Tavern
12.2023 - 02.2024
Sales
Veleva Pty Ltd (Kirby)
08.2023 - 12.2023
Carer
Private Patient
01.2021 - 01.2023
Bar Manager
Jerramungup Hotel/Motel, Jerramungup
01.2019 - 01.2021
Front Office Administrator
Bremer Bay Beaches Resort and Tourist Park
01.2018 - 01.2019
Manager
Boat Harbor Camping and Chalets
01.2015 - 01.2018
Restaurant Manager
Southern End Restaurant
01.2014 - 01.2015
Front Office Administrator
Chimes Spa Retreat and Day Spa
01.2012 - 01.2015
High School Diploma -
Cunderdin Agricultural College
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