Myka Irwin
Tanilba Bay
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Disability Support Worker
IAS
08.2018 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Tipper Driver
Digmore Earthmoving
02.2022 - 08.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety
- Inspected trucks for malfunctions and reported vehicles to management for corrective action
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Positioning vehicle ready for loading and unloading
- Navigated challenging road conditions skillfully, ensuring safe transportation of heavy materials.
- Hauled materials for road construction, large industrial use, construction and agriculture.
- Inspected truck equipment and supplies such as tires, lights, brakes, gas, oil, and water.
Customer Service Representative
Avis Car Rental
01.2016 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Teachers Assistant
Burketown Kindergarten
01.2018 - 10.2019
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
- Assisted lead teachers with lesson plan creation and materials development .
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
Education
High School Diploma -
Inverell High School
Inverell, NSW12.2003
Skills
- Daily living assistance
- Personal Care
- Independent Living Support
- Safe Driving Practices
- Decision-Making Under Pressure
- Route Planning Abilities
- Truck loading and unloading
Timeline
Tipper Driver
Digmore Earthmoving
02.2022 - 08.2024
Disability Support Worker
IAS
08.2018 - Current
Teachers Assistant
Burketown Kindergarten
01.2018 - 10.2019
Customer Service Representative
Avis Car Rental
01.2016 - 12.2020
High School Diploma -
Inverell High School
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