Mykel Brown
Graceville,Queensland
Summary
Self-motivated employee who brings proven leadership, organisational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Experienced individual providing high-quality administrative support to various departments. Highly organised and detail-oriented with great multitasking and task prioritisation skills.
Overview
25
25
years of professional experience
Work History
Administration Officer/Box Office Ticketing Agent
Queensland Theatre
11.2020 - Current
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed subscription & purchase orders & account transactions.
- Created, prepared, and delivered reports to various departments.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Drafted and distributed invoices for outstanding payments.
- Managed daily payment processing and drafted related financial documents.
- Maintained 1000's of personnel records and updated internal databases to support document management.
Front of House Team Member
QPAC
08.2014 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organised work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests to their seats when in need of assistance.
- Registered patron information for covid tracking information.
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
- Ensuring our patrons have a fantastic experience every time.
Travel Consultant Team Leader
Flight Centre Travel Group
08.2014 - 11.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
Front of House Duty Manager
Gpac
01.1999 - 03.2009
- Managed time efficiently in order to complete all tasks within deadlines in an entertainment complex which consisted of 3 theatres, 2 studios, amphitheatre, bars, cafe & restaurant.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Organised and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analysed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Education
VCE -
St Bernards College
Melbourne, VIC12.1993
Diploma of Small Companies & Theatre Management - Visual And Performing Arts
The Gordon Institute
Geelong, VIC12.2000
Skills
- Database Administration
- File Maintenance
- Morale Improvements
- Training Initiatives
- Customer Service Process Improvement
- Motivational Leadership
REFEREES
Interim Executive Director Queensland Theatre: Mr David Graham
+61 409 579 876
Former FOH Duty Manager GPAC Mrs Lynda Clifford
+61 425 801 808
Assistant Team Leader Flight Centre Travel Group: Mr Cameron McKellar
+61 498 575 221
Timeline
Administration Officer/Box Office Ticketing Agent
Queensland Theatre
11.2020 - Current
Front of House Team Member
QPAC
08.2014 - Current
Travel Consultant Team Leader
Flight Centre Travel Group
08.2014 - 11.2020
Front of House Duty Manager
Gpac
01.1999 - 03.2009
VCE -
St Bernards College
Diploma of Small Companies & Theatre Management - Visual And Performing Arts
The Gordon Institute
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