Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Mylene ELCOURT

Randwick,NSW

Summary

Motivated and detail-oriented Executive Assistant with 18 months’ experience supporting senior executives at Sydney Metro, including the Executive Director of Engineering Assurance. With a background in early childhood education, I bring a people-first approach, strong organisational skills, and the ability to adapt quickly in fast-paced environments. Currently on maternity leave and available from mid-to-late July, I’m eager to contribute to Qantas’ dynamic team and grow within the aviation industry.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Executive Assistant/Project Support Officer

Sydney Metro
05.2023 - 10.2024
  • Executive Support: Offer comprehensive administrative assistance to the Directors Executives, managing calendars, scheduling appointments, coordinating meetings, and handling correspondence efficiently and professionally.
  • Project Coordination: Act as a key liaison between the Director Executive and various project stakeholders, ensuring effective communication, timely deliverables, and smooth project execution.
  • Documentation and Reporting: Create and maintain accurate and well-organised documentation, including project plans, status reports, meeting minutes, and action item tracking, ensuring essential information is readily accessible to the team.
  • Cross-functional Collaboration: Collaborate with internal and external stakeholders to facilitate seamless project workflows, resolve issues, and ensure alignment with organisational goals.

International Student Advisor

Australian Pacific College
04.2022 - 05.2023
  • Delivered supportive and knowledgeable counselling to students with academic or personal concerns.
  • Advised students on course selection, credits toward undergraduate/postgraduate studies and career decisions.
  • Helped students develop organisational, time management and study skills.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Drafted agendas, recorded minutes and created documents for meetings.

Assistant Director /Team Leader

Only About Children
01.2019 - 04.2022
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Trained and mentored new employees on industry practices and business operations.
  • Familiarised parents with centre's policies, regulations, fees and curriculum.
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimise learning environment.
  • Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.

Education Recruitment Consultant

First One Education And Migration
03.2020 - 11.2020
  • Delivered presentations representing diverse training programs to students.
  • Prospected leads, set up appointments and offered products and services to international students to drive sales.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.

Assistant Director /Team Leader

Goodstart Early Learning
03.2016 - 12.2018
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Monitored and observed child progress, interactions and behaviour and reported findings to parents.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Hired and mentored well-qualified job applicants for teaching and support staff roles.
  • Administrative tasks ( Recorded children's attendance, responded to parents' emails, requests for tours...)

Team Leader

The Schools Of Early Learning
08.2014 - 03.2016
  • Awarded Employee of the Month - March 2015.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviours.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.

Retail Sales Assistant

Jacadi Paris
02.2010 - 01.2012
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Evaluated inventory and delivery needs and optimised strategies to meet customer demands.

Education Administrative Assistant

Holmes Institute
03.2009 - 02.2010
  • Performed general administrative and reception duties including handling and answering inquiries, assisting with filling out request forms, preparing reports, photocopying, printing out, mailing and scanning documents and certificates
  • Assisted international students with courses related inquiries and supervised exams.
  • Set up appointments with the managers and director and organised meeting rooms
  • Provided administrative support to an academic team of tutors and teachers.

Education

Graduate Certificate - Marketing

Charles Sturt University
Sydney, NSW
12.2018

Diploma - Early Childhood Education

ACEC
Sydney, NSW
04.2014

Diploma - Marketing

Australian Pacific College
Sydney, NSW
04.2013

Skills

  • Office Administration
  • Strong Computer Skills
  • Meeting Agendas and Minutes
  • Microsoft Office
  • Attention to Detail
  • Flexible and Adaptable
  • Self-Motivated
  • Organisation and Time Management

Certification

  • "Chief of Staff" - LinkedIn Training. Date of Completion: November 2023
  • "Administrative Professional Foundations" - LinkedIn Training. Date of Completion November 2023.
  • Digital Marketing Internship Programme by Girls in Marketing.
  • Goal Success Life Coaching.

Additional Information

  • References available upon request

Languages

French
Native or Bilingual

Timeline

Executive Assistant/Project Support Officer

Sydney Metro
05.2023 - 10.2024

International Student Advisor

Australian Pacific College
04.2022 - 05.2023

Education Recruitment Consultant

First One Education And Migration
03.2020 - 11.2020

Assistant Director /Team Leader

Only About Children
01.2019 - 04.2022

Assistant Director /Team Leader

Goodstart Early Learning
03.2016 - 12.2018

Team Leader

The Schools Of Early Learning
08.2014 - 03.2016

Retail Sales Assistant

Jacadi Paris
02.2010 - 01.2012

Education Administrative Assistant

Holmes Institute
03.2009 - 02.2010

Graduate Certificate - Marketing

Charles Sturt University

Diploma - Early Childhood Education

ACEC

Diploma - Marketing

Australian Pacific College

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Mylene ELCOURT