Mylene Gagne

Business Building

• Managing customer expectations and ensuring long-term partnerships.
• Creating service agreements and renewal of contracts for large Victorian events e.g Australian Grand Prix, Australian International Airshow, Midsumma Festival

Project Management

• Working closely with the Operations team to ensure smooth planning of projects such as organising suppliers, contractors, ordering stock and materials and site planning
• Creating work manuals, reviewing procedures & sops
• Coordinating and managing resources, materials via our project management tool Simpro

HR & Recruitment

• Leading the recruitment process which involves hiring and onboarding 250 casual employees via Connecteam.
• Managing rosters, timesheets and payroll.

Admin and Finance

• Creating budget initiatives
• Reconciling accounts
• General account management

• Creating publicity and media opportunities
• Pitching to the media and creating media lists
• Writing of news articles, opinion pieces, blogs press releases and maintaining Website
• Tracking analytics, leads and setting KPIs
• Monitoring socials and increasing engagement
• Collaborating with media professionals including editors, bloggers, publishers, television producers and journalists from various outlets such as television, radio, print and digital
• Marketing and Personal Communications Manager
• Planning of Public Relation Activities
• Reporting & Monitoring
• Media Relations

• Monitored clients' press coverage
• Responded to callouts and guaranteed maximum press coverage and reach
• Assisted Company Director on business growth
• Managed accounting, billing and service delivery to maintain and enhance client satisfaction.
• Managed multiple marketing and PR budgets
• Client marketing and PR Portfolios Management
• Business Development and Reporting

• Devised promotional approaches to boost customer numbers while enhancing engagement
• Tracking and generating leads
• Oversaw reservations, maintained database
• Evaluated employee performance on monthly basis and conveyed constructive feedback to improve skills.
• Effectively supervised 15 staff personnel by implementing company policies, protocols, work rules and disciplinary action.
• Sales Promotions Strategies
• Leadership & Management

• Advised clients on room setup options for weddings, functions and business occasions
• Generated leads resulting in increasing revenue.
• Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and day of event coordination