Myles Burton
Management
Warnervale,NSW
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong people focus with the ability to change communication/leadership styles on an individual basis.
Skills
- Focus and Follow-Through
- Collaborating with Team Members
- Staff Scheduling
- Payroll Preparation
- Hiring and Firing
- Recruitment Management
- Active Listening
- Administrative Management
Overview
8
8
years of professional experience
Education
Bachelor Degree - Social Sciences
University of New England
Sydney, NSW02.2027
Graduate Certificate - First Aid, Basic Life Support & CPR
CBD College
West Wallsend, NSW10.2022
Graduate Certificate - Food Safety Supervisor
NSW Food Authority
04.2021
Certificate IV in Leadership And Management - Business Management
Charlie Bell School of Management
Sydney, NSW02.2021
Certificate III - Leadership & Management
Charlie Bell School of Management
02.2018
Work History
System Advisor
McDonald's
02.2023 - Current
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Human Resources Coordinator
McDonald's
06.2022 - 01.2023
- Maintained human resources information system for Franchise of 800+ staff and kept employee files up to date and accurate.
- Completed recruitment process by posting job ads, filtering applications, scheduling interviews, completing interviews and drafting offer letters for over 6 locations that each needed 35+ roles.
- Counseled managers and employees regarding company policies, procedures and workplace issues.
- Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
- Captured key feedback from employees during exit interviews and established effective action plans.
Restaurant Manager
McDonald's
10.2019 - 05.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Resolved concerns made by staff to help with retention and drive sales
- Managed team of 220+ staff - ranging in ages from 14 to 55+
- Managed P+L opportunities - Improved PAC % by 4% over 12 month period
- Implemented retention strategies including structured support, personal development programs and performance counseling when needed
Shift Supervisor - Assistant Restaurant Manager
McDonald's
07.2017 - 10.2019
- Assisted call-in customers with questions and orders
- Met production goals and formed action plan to constantly raise bar to higher standards.
- Set schedules for 220+ staff by planning and designating shifts and hours.
- Prioritized production areas by analyzing most cost-effective methods.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
Shift Supervisor
McDonald's
03.2015 - 07.2017
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Created positive team-oriented environment and focused on guests through employee development and motivation.
- Helped store management meet standards of service and quality in daily operations by effectively managing team of 20-30 people per day.
- Completed store opening and closing procedures and balanced tills.
Timeline
System Advisor
McDonald's
02.2023 - Current
Human Resources Coordinator
McDonald's
06.2022 - 01.2023
Restaurant Manager
McDonald's
10.2019 - 05.2022
Shift Supervisor - Assistant Restaurant Manager
McDonald's
07.2017 - 10.2019
Shift Supervisor
McDonald's
03.2015 - 07.2017
Bachelor Degree - Social Sciences
University of New England
Graduate Certificate - First Aid, Basic Life Support & CPR
CBD College
Graduate Certificate - Food Safety Supervisor
NSW Food Authority
Certificate IV in Leadership And Management - Business Management
Charlie Bell School of Management
Certificate III - Leadership & Management
Charlie Bell School of Management
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