My Linh Banh
Quakers Hill
Summary
My accrued experience in data, analytics and system enterprise solutions for the govenment sector complemented by my project management & interpersonal communication skills has helped me advanced in my career within a 8 year duration. My transition from Data Administrator to Systems solution manager is testament to my merit and performance.
On a personal note, I am a highly motivated individual with a strong analytical and technical background and a proven track record of managing complex projects and exceeding expectations. I am for want of a better word a “Tech Geek”, where innovative technology is my passion and has come to be one of my strengths. I am also a critical thinker who continually seek challenging opportunity
Overview
10
10
years of professional experience
Work History
SYSTEMS SOLUTION MANAGER
Ventia
03.2019 - Current
- Participate in client requirements / solution validation workshops for new client implementation projects across HVS and Panorama solutions
- Lead design and development of HVS and Panorama master data structures during new client implementation projects to achieve client requirements and ensuring compliance with interdependencies of other integrated systems (RE-FX)
- Manage the preparation of HVS and Panorama master data during new client implementation projects including data cleansing, gap analysis, template population, data loading & validation
- Lead User Acceptance Testing for Broadspectrum Property IT Projects including system enhancements and new client builds
- Support Contract Operations Teams for Broadspectrum Property Contracts as business SME for HVS and Panorama
- Develop and provide training to Broadspectrum Property Clients in use of Panorama
- Identify opportunities for business process improvement and prepare business cases for implementation of business process improvements
- Assist Contract Operations Teams in development of procedures and processes that ensure data accuracy and efficient system operation across HVS and Panorama; Assist Contract Operations Teams in development of training materials for subcontractor system solutions
- Supported design solution built and implemented data configurations for SAP, Call Centre Agent App, Panorama, Service Request App, Digital Form, Mobility App for clients across different industries
BUSINESS SUPPORT LEAD
Broadspectrum
12.2016 - 02.2018
- Support, train and mentor DASH Analysts and Administrators, providing clear communication on team goals and objectives, identifying areas for individual development and conducting skill assessments;
- Lead the design, development and delivery of both configuration and master data structures for new and existing Government and Services contracts, ensuring all client and system integration requirements are met;
- Drive data integrity across Government and Services contracts, encourage adoption of best practice quality assurance processes and audit contract compliance with the Broadspectrum Global Template;
- Engage with contract and transition managers to ensure Government and Services contracts fully realize all benefits of the Broadspectrum enterprise service delivery platform
DATA ADMINISTRATOR
Broadspectrum
03.2016 - 11.2016
- Implement SAP CRM Scripting in the regression and production environment for one of our largest contracts
- Maintain up to date database
- Design maintenance procedures and putting them into operation
- Communicate regularly with technical and operational staff to ensure database integrity
DISABILITY PLACEMENT CONSULTANT
Max Employment
10.2015 - 05.2016
- Achieved KPI’s linked to placing jobseekers with a disability/disability in sustainable employment
- Organised appropriate interventions and strategies to help jobseekers find and maintain employment
- Delivered high quality and professional recruitment advices
- Developed ongoing relationships with employers and adhered to contractual compliance process and procedures
PLACEMENT CONSULTANT
Max Employment
08.2014 - 09.2015
- Sustainable employment and maintain retention
- Developed and maintained customised employment pathway plan for job seekers
- Processed account payables, delivered quality services to job seekers and employers and adhered to strict guidelines and compliance requirements
- Processed and lodged documents in a timely manner
- Worked closely with the business manager and fellow consultants to provide administration support
Skills
- Requirements gathering
- Solution design
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Business process improvement
- Business analysis
Software
SAP - CRM
SAP - ECC
SAP HANA system/data configuration Tool
Panorama
Service Request App
UI5 Mobility App
FWM Mobility App
Digital Form
Microsoft Office Suite
JIRA
Ventia IRIS (Call Centre App) Click FSE
Accomplishments
SAP - CRM
SAP - ECC
SAP HANA system/data configuration Tool
Panorama
Service Request App
UI5 Mobility App
FWM Mobility App
Digital Form
Microsoft Office Suite
JIRA
Ventia IRIS (Call Centre App) Click FSEv
Timeline
SYSTEMS SOLUTION MANAGER
Ventia
03.2019 - Current
BUSINESS SUPPORT LEAD
Broadspectrum
12.2016 - 02.2018
DATA ADMINISTRATOR
Broadspectrum
03.2016 - 11.2016
DISABILITY PLACEMENT CONSULTANT
Max Employment
10.2015 - 05.2016
PLACEMENT CONSULTANT
Max Employment
08.2014 - 09.2015
Similar Profiles
Samuel YeSamuel Ye
Business Analyst at VentiaBusiness Analyst at Ventia
Jessie GoddardJessie Goddard
Duty Supervisor at VentiaDuty Supervisor at Ventia
Ganga RijalGanga Rijal
Cleaner at VentiaCleaner at Ventia
Tara ArbabiTara Arbabi
Work Order Integrity Manager at VentiaWork Order Integrity Manager at Ventia
Suzanne HensonSuzanne Henson
Enrolment Coordinator, Census Officer & First Aid Officer at Mary Immaculate Primary SchoolEnrolment Coordinator, Census Officer & First Aid Officer at Mary Immaculate Primary School