MYLO GLENNIE
GLENVALE
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
8
8
years of professional experience
Work History
Front of House Server
Coffee Club Cafe
03.2023 - Current
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
Waiter/Bartender
Hogs Breath Cafe
01.2022 - 03.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Pick/Packer + QA
My Magical Moments
01.2021 - 01.2021
- Quality Assuring products to strict guidelines
- Maintaining a safe and clean workspace
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Customer Service
Poppy’s Chocolate
01.2017 - 01.2019
- Answered customer queries, and directed calls focusing on professional and prompt solutions
- Participated in leading guided factory tours and chocolate making classes
- Strengthened client relationships through regular communication and excellent customer service.
- Worked independently to run pop-up stores efficiently
- Assisted with packaging deliveries with exceptional attention to detail
Education
Bachelor of Science - Psychology/Justice
QUT
01.2020
Diploma of Business -
TAFE
Tamborine Mountain, QLD01.2018
Senior Certificate - undefined
Tamborine State High School
01.2018
Skills
- Typing Speed:45wpm 94%
- Building rapport
- Leading conversation
- Understanding needs
- Showing empathy
- Active listening
- Flexibility
- Punctuality
CUSTOMER SERVICE
INTERPERSONAL
- Emotional intelligence
- Active team player
- Negotiation & Persuasion
- Conflict resolution
- Problem solving
- High conscientiousness
- High Extraversion
- Openness
PERSONALITY
Timeline
Front of House Server
Coffee Club Cafe
03.2023 - Current
Waiter/Bartender
Hogs Breath Cafe
01.2022 - 03.2023
Pick/Packer + QA
My Magical Moments
01.2021 - 01.2021
Customer Service
Poppy’s Chocolate
01.2017 - 01.2019
Senior Certificate - undefined
Tamborine State High School
Bachelor of Science - Psychology/Justice
QUT
Diploma of Business -
TAFE
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