Summary
Goal-oriented IT Project Coordinator with a Master of Information Systems Management, with a passion for business growth with technology and a strong background in Software Project Management and Fintech Product Management. A dedicated product enthusiast, firmly believe in the transformative power of digital innovation and human-centred design, committed to building better lifestyles and driving positive change.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Sales Assistant (Casual)
COACH
10.2023 - Current
- Engaged in friendly conversations with customers to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed daily individual targets.
- Established rapport with customers using active listening and interpersonal skills.
Senior Project Coordinator
Modus Operandi Company Ltd. (Fintech)
10.2021 - 04.2023
- Identified and adapted to project dependencies, altering strategic prioritization.
- Oversaw multiple simultaneous fintech system projects, maintaining high levels of quality and producing excellent results within budget and timeline.
- Work with internal and external parties on various aspects of the project such as infrastructure environment setup(SIT,UAT,PROD,DR), system development & deployment, API integration, offline integration, data lake & BI reports, business requirement gathering, tests, HCD projects, etc.
- Checked compliance with Service Level Agreements (SLAs) across entire project.
- Established project timeline, owning sprints, refining backlogs, and product roadmap.
- Performed as scrum master, tech team leadership and reported directly to CTO.
Product Executive
NearMe Digital Services Company Ltd.
10.2020 - 10.2021
- Supported digital product manager with creative recommendations to enhance product features.
- Worked closely with project stakeholders on evolving from requirement gathering to delivery.
- Owned end to end eCommerce product and successfully delivered as targeted.
- Provided training manuals, user guides and mockup design using Balsamiq and organized meetings and training sessions internally and externally.
- Assisted in UAT testing for digital products. (App, POS, Web)
- Executed customer support, operational process and developed standard operational procedure for overall organizational procedure by guidance of CEO.
Product Management Intern
2c2p Fintech Company Ltd.
08.2020 - 10.2020
- Assisted in product development using design thinking methodology.
- Conducted research and analyzed fintech products, organized trends and information for market comparison.
- Created mockup designs for wallet app.
- Facilitated in product meetings, documenting MOM and assisted in preparing training slides and manuals
Business Development Intern
2c2p Fintech Company Ltd.
07.2020 - 08.2020
- Maintained client information and accounts in company databases.
- Engaged with customers to build business relationships .
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling and persuasive.
- Managed over 100 customer calls per day
B2B Management Intern
2c2p Fintech Company Ltd.
06.2020 - 07.2020
- Worked well in team setting, providing support and guidance.
- Observed different types of business operations to sell product.
- Conducted cold-call selling, make appointments, negotiation and email-marketing.
- Established business meeting and presentations.
- Conducted research on competitive analysis.
- Managed over 100 customer calls per day
Student Intern
Ahtar Oo Company Ltd. (Software Company)
11.2019 - 12.2019
- Worked on sanity and UAT testing ERP system modules concerning with sales, order, invoice & customer data, etc.
- Established test case & test plan.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
Education
Master of Information Systems Management - Information Systems Management
06.2024
Bachelor of Science in Computer Science - Computer Science
08.2021
- GPA 3.78/4
High School Graduate - High School
08.2015
- Graduated high school with distinction in Myanmar, Physics, Biology.
Skills
- Customer Service and relationship building
- Organized & Proactive
- Public speaking
- Problem-solving
- Team-oriented
- IT Project Management
Languages
English
Full Professional
Burmese
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Assistant (Casual) - COACH
10.2023 - Current
Senior Project Coordinator - Modus Operandi Company Ltd. (Fintech)
10.2021 - 04.2023
Product Executive - NearMe Digital Services Company Ltd.
10.2020 - 10.2021
Product Management Intern - 2c2p Fintech Company Ltd.
08.2020 - 10.2020
Business Development Intern - 2c2p Fintech Company Ltd.
07.2020 - 08.2020
B2B Management Intern - 2c2p Fintech Company Ltd.
06.2020 - 07.2020
Student Intern - Ahtar Oo Company Ltd. (Software Company)
11.2019 - 12.2019
Macquarie University - Master of Information Systems Management, Information Systems Management
University of Information Technology - Bachelor of Science in Computer Science , Computer Science
Basic Education High School, Kamayut - High School Graduate , High School
Certification
- Microsoft Excel 2013 - Advanced: Master Spreadsheets | Alison Online learning | Jul 2023
- Product Analytics Certification | Pendo.io | Jun 2023
- Business Analysis & Process Management | Coursera | March 2023
- Foundations of Project Management | Google | Feb 2022
- Information Technology Professional | MCPA Yangon | Oct 2017
Extracurricular Activities
2016 – 2017 Learning Express Design Thinking Programme (Singapore Polytechnic is a consortiumpartner of International Development Innovation Network (IDIN))
2017 - 2018 Volunteer mentor in BluPrint Design Thinking Workshop in UIT
2018 - 2019 Volunteer mentor at collaboration of BluPrint Design Thinking and Youth Society for Education Workshop held in National Management Degree College
2019 - 2020 Myanmar Delegate in ASEAN YOUNG LEADERS program held at Singapore Institute of Technology (Human- Cantered Design)
2019 - 2020 Participated in University Open Campus Project Show and Achieved Popular Choice Award
Others: Organizer in University events (Fresher welcome, Charity Group, Class Farewell,etc.)
Extracurricular Activities
2016 – 2017 Learning Express Design Thinking Programme (Singapore Polytechnic is a consortiumpartner of International Development Innovation Network (IDIN))
2017 - 2018 Volunteer mentor in BluPrint Design Thinking Workshop in UIT
2018 - 2019 Volunteer mentor at collaboration of BluPrint Design Thinking and Youth Society for Education Workshop held in National Management Degree College
2019 - 2020 Myanmar Delegate in ASEAN YOUNG LEADERS program held at Singapore Institute of Technology (Human- Cantered Design)
2019 - 2020 Participated in University Open Campus Project Show and Achieved Popular Choice Award
Others: Organizer in University events (Fresher welcome, Charity Group, Class Farewell,etc.)
Extracurricular Activities
2016 – 2017 Learning Express Design Thinking Programme (Singapore Polytechnic is a consortiumpartner of International Development Innovation Network (IDIN))
2017 - 2018 Volunteer mentor in BluPrint Design Thinking Workshop in UIT
2018 - 2019 Volunteer mentor at collaboration of BluPrint Design Thinking and Youth Society for Education Workshop held in National Management Degree College
2019 - 2020 Myanmar Delegate in ASEAN YOUNG LEADERS program held at Singapore Institute of Technology (Human- Cantered Design)
2019 - 2020 Participated in University Open Campus Project Show and Achieved Popular Choice Award
Others: Organizer in University events (Fresher welcome, Charity Group, Class Farewell,etc.)
Availabilities
Anytime from Monday to Sunday
Highlighted Projects
- Magento E-commerce implementation & integration
- Billers integration to wallet app (online & offline integration)
- Online merchant integration, Payment hub integration
- Core Banking Systems & loan operation systems implementations
- Online Self-service customer portal for cash withdrawal booking, card application & renewal
- Agent Network management systems
- Saving pocket projects utilizing Human - Centred Design
- Billers integration service platform
- Payment aggregator
volunteering and participations
Volunteering
2015 - 2016 Myanmar Youth Donation (Charity Group)
- Manage charity event for poor communities
- Taught English to children in Yangon
2017 - 2018 BluPrint Design Thinking Workshop
- Mentored a group of undergrad students throughout the activities during design thinking workshop in University of Information Technology
2017 - 2018 Share It Forward
- Worked as a team member in introducing digital literacy to children project
- Taught environmental science to middle school children in Yangon by introducing search engines and learning resources.
2018 - 2019 BluPrint Design Thinking and Youth Society for Education Workshop
- Mentored a group of undergrad students throughout the activities during design thinking workshop held in National Management Degree College
Participations
- 2016 – 2017 Learning Express Design Thinking Programme (Singapore Polytechnic is a consortium partner of International Development Innovation Network (IDIN))
- 2019 - 2020 Myanmar Delegate in ASEAN YOUNG LEADERS program held at Singapore Institute of Technology (Human- Cantered Design)
- 2019 - 2020 Participated in University Open Campus Project Show and Achieved Popular Choice Award
- Others: Organizer in University events (Fresher welcome, Charity Group, Class Farewell,etc.)
Availabilities
Anytime from Monday to Sunday
Highlighted Projects
- Magento E-commerce implementation & integration
- Billers integration to wallet app (online & offline integration)
- Online merchant integration, Payment hub integration
- Core Banking Systems & loan operation systems implementations
- Online Self-service customer portal for cash withdrawal booking, card application & renewal
- Agent Network management systems
- Saving pocket projects utilizing Human - Centred Design
- Billers integration service platform
- Payment aggregator
- Customer Segmentation using K-means Algorithm (Final Year Capstone Project)
volunteering and participations
Volunteering
2015 - 2016 Myanmar Youth Donation (Charity Group)
- Manage charity event for poor communities
- Taught English to children in Yangon
2017 - 2018 BluPrint Design Thinking Workshop
- Mentored a group of undergrad students throughout the activities during design thinking workshop in University of Information Technology
2017 - 2018 Share It Forward
- Worked as a team member in introducing digital literacy to children project
- Taught environmental science to middle school children in Yangon by introducing search engines and learning resources.
2017 - 2018 University of Information Technology Student Union
- Lead for university canteen project (Implementing canteen self-service system)
- Volunteered in Masked singing contest
2018 - 2019 BluPrint Design Thinking and Youth Society for Education Workshop
- Mentored a group of undergrad students throughout the activities during design thinking workshop held in National Management Degree College
2020 - 2021 Thate Pan Hub Education Centre
- Contributed to production & budgeting (Merchandising) team by working on supplier management & financial management for merchandises.
Participations
- 2016 – 2017 Learning Express Design Thinking Programme (Singapore Polytechnic is a consortium partner of International Development Innovation Network (IDIN))
- 2019 - 2020 Myanmar Delegate in ASEAN YOUNG LEADERS program held at Singapore Institute of Technology (Human- Cantered Design)
- 2019 - 2020 Participated in University Open Campus Project Show and Achieved Popular Choice Award
- Others: Organizer in University events (Fresher welcome, Charity Group, Class Farewell,etc.)
Availabilities
Anytime from Monday to Sunday
Highlighted Projects
- Magento E-commerce implementation & integration
- Billers integration to wallet app (online & offline integration)
- Online merchant integration, Payment hub integration
- Core Banking Systems & loan operation systems implementations
- Online Self-service customer portal for cash withdrawal booking, card application & renewal
- Agent Network management systems
- Saving pocket projects utilizing Human - Centred Design
- Billers integration service platform
- Payment aggregator
- Customer Segmentation using K-means Algorithm (Final Year Capstone Project)
volunteering and participations
Volunteering
2015 - 2016 Myanmar Youth Donation (Charity Group)
- Manage charity event for poor communities
- Taught English to children in Yangon
2017 - 2018 BluPrint Design Thinking Workshop
- Mentored a group of undergrad students throughout the activities during design thinking workshop in University of Information Technology
2017 - 2018 Share It Forward
- Worked as a team member in introducing digital literacy to children project
- Taught environmental science to middle school children in Yangon by introducing search engines and learning resources.
2017 - 2018 University of Information Technology Student Union
- Lead for university canteen project (Implementing canteen self-service system)
- Volunteered in Masked singing contest
2018 - 2019 BluPrint Design Thinking and Youth Society for Education Workshop
- Mentored a group of undergrad students throughout the activities during design thinking workshop held in National Management Degree College
2020 - 2021 Thate Pan Hub Education Centre
- Contributed to production & budgeting (Merchandising) team by working on supplier management & financial management for merchandises.
Participations
- 2016 – 2017 Learning Express Design Thinking Programme (Singapore Polytechnic is a consortium partner of International Development Innovation Network (IDIN))
- 2019 - 2020 Myanmar Delegate in ASEAN YOUNG LEADERS program held at Singapore Institute of Technology (Human- Cantered Design)
- 2019 - 2020 Participated in University Open Campus Project Show and Achieved Popular Choice Award
- Others: Organizer in University events (Fresher welcome, Charity Group, Class Farewell,etc.)
Reference
Mr. Aung Thaw Aye
Modus Operandi
Former Head of IT Department
Email: aungthawaye@gmail.com
Contact Number: +95 9777773363
Ms. Sang Sang
Coach
Store Manager
Email: dfohomebushmanager@coach.com
Contact Number: +61 415780340
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