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Jemar Ly Te
Kallangur,QLD
Summary
Experienced with customer service and coffee and food preparation. Utilizes strong communication skills and teamwork to maintain positive and efficient cafe environment. Knowledge of health and safety regulations ensures high standards of cleanliness and service.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Customer Services (Barista) / Gaming Attendant
CSC Group
Queensland
11.2025 - Current
- Operated espresso machines and grinders to produce high-quality beverages consistently.
- Managed inventory of coffee beans and supplies to ensure timely availability.
- Enhanced customer experience through efficient order processing and personalized service.
- Prepared high-quality espresso beverages and specialty drinks consistently.
- Monitored gaming areas for compliance with regulations and operational procedures.
Senior Café Assistant
Maranatha Christadelphian Age Care
Brisbane, QLD
10.2023 - 10.2025
- Taking customer orders, processing payments, and ensuring the cleanliness of the café. Making coffee, serving pastries, etc. Maintaining inventory levels, restocking supplies, and ensuring the availability of necessary items for daily operations.
- Increase Sales to 30% in the first week
- Maintained cleanliness and organization of cafe areas to enhance customer experience.
- Developed product knowledge to assist customers in making informed menu choices.
- Prepared and served high-quality beverages and food items to customers.
- Trained new staff on customer service protocols and beverage preparation techniques.
Rostering and CSR Dispatch Operator
Microsourcing Philippines Incorporated
Philippines
08.2021 - 07.2023
- Trained new team members on systems and processes to enhance service delivery standards.
- Acted as the first point of contact for customer service and dispatch inquiries, resolving issues efficiently and maintaining a 95% on-time response rate.
Front Desk Receptionist
Chemtrade Multi-venture Corp.
Philippines
02.2021 - 12.2022
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed high-volume phone lines and email enquiries, directing calls to relevant departments and resolving 90% of queries on first contact, improving overall customer satisfaction.
Customer Service Telco Account
Eperformax Contact Centre & BPO
Pasay City Philippines
02.2020 - 12.2021
- Worked effectively in fast-paced environments.
- Handled an average of 80–100 inbound calls per day, assisting customers with billing enquiries, technical troubleshooting, plan upgrades, and service requests in a fast-paced call centre environment.
Retail Assistant
Bench Philippines Inc.
Philippines
01.2020 - 02.2021
- Ensuring the store is well-stocked and products are displayed neatly. Support the store in meeting sales targets by promoting products and participating in promotions.
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Met and exceeded weekly sales targets by up to 25%, contributing to the overall success of the team and recognition from store management.
Education
Diploma - Marketing And Communications
Imagine Educations Australia
Brisbane, QLD04-2026
Certificate IV - Marketing And Communications
Imagine Education Australia
Brisbane Queensland05-2025
Certificate IV - Business
Entrepreneur Education Pty Ltd
Gold Coast, QLD10-2024
Certificate III - Business
Entrepreneur Education Pty. Ltd.
Gold Coast, QLD01-2024
Skills
Powerful organizing skills and planning
Excellent verbal and written communication skills
Excellent knowledge of business and office function
Problem-solving skills and efficient task management
Mastering MS Office etc Excel, Outlook, Google Suit
Espresso machine operation
Beverage preparation
Safe food handling practices
Quality control
Hospitality and professionalism
Food Safety supervisor
Implemented and maintained food safety, hygiene, and quality standards in a small café within an aged care facility, working closely with a team of 4 staff and 3 volunteers. Ensured compliance with FSS guidelines through clear labelling, proper storage, temperature control, and daily checks creating a clean, safe, and welcoming environment for residents and visitors.
Certification
- Responsible service of alcohol Certificate
- Responsible Conduct of Gambling Certificate
- Customer Liaison Officer Certificate
- Blue Card Holder QLD
- Combine Certificate - Food safety & Prepare and serve Espresso Coffee QLD
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Services (Barista) / Gaming Attendant
CSC Group
11.2025 - Current
Senior Café Assistant
Maranatha Christadelphian Age Care
10.2023 - 10.2025
Rostering and CSR Dispatch Operator
Microsourcing Philippines Incorporated
08.2021 - 07.2023
Front Desk Receptionist
Chemtrade Multi-venture Corp.
02.2021 - 12.2022
Customer Service Telco Account
Eperformax Contact Centre & BPO
02.2020 - 12.2021
Retail Assistant
Bench Philippines Inc.
01.2020 - 02.2021
Certificate III - Business
Entrepreneur Education Pty. Ltd.
Certificate IV - Business
Entrepreneur Education Pty Ltd
Certificate IV - Marketing And Communications
Imagine Education Australia
Diploma - Marketing And Communications
Imagine Educations Australia