A dedicated and motivated professional with an advanced diploma in leadership and management from Charlton Browns College in Brisbane, seeking opportunities to utilize my diverse skills and extensive experience in the hospitality industry to contribute to a dynamic work environment.
As the Manager of Espresso Max Cafe, I have taken full ownership of the restaurant's success. My adeptness in dealing with suppliers and negotiating contracts has significantly contributed to cost savings. I have implemented efficient hiring and rostering strategies, ensuring optimal staffing levels. My dedication to staff training and fostering a positive work environment has resulted in improved team performance and customer satisfaction.
Promoted to Supervisor, I took pride in providing comprehensive training to staff members, resulting in a highly skilled and motivated team. I also took charge of stock management and ordering, maintaining optimal inventory levels, and contributing to cost-efficiency.
As an All-Rounder at Espresso Max Cafe, I consistently delivered top-notch customer service and upheld the cafe's reputation for excellence. My ability to adapt to different tasks efficiently allowed me to seamlessly transition between various roles, ensuring a smooth and delightful customer experience.
Working as an All-Rounder at Cafe 63, I handled various roles, including barista, Front-of-House, floor, and customer service. My friendly and approachable demeanor, combined with my barista skills, left a lasting impression on customers and encouraged repeat business.
In the role of Platform Controller at MTR Hong Kong, I was responsible for ensuring the safety and efficient operations of train platforms. My ability to remain calm under pressure and provide clear instructions during busy periods contributed to a secure and pleasant commuting experience for passengers.
As a Secretary at Prudential Hong Kong Limited, I supported the team with administrative tasks, including scheduling appointments, managing correspondence, and coordinating meetings. My attention to detail and organizational skills ensured smooth communication flow within the organization.
As an Assistant Manager at MOJKA Hair Salon, my primary focus was on staff training and development. I played a crucial role in refining the team's skills, resulting in improved customer satisfaction. My proficiency in inventory management helped maintain adequate stock levels, contributing to a more streamlined and organized salon environment.
At Hana Japanese Restaurant, I thrived as a Waiter and Front-of-House staff member, delighting guests with outstanding customer service and attention to detail. Simultaneously, I efficiently managed office administrative tasks, ensuring seamless operations behind the scenes.
As a team member in the Chicken Factory, I excelled in my role, demonstrating exceptional efficiency and precision in cutting chicken while ensuring the highest quality of products. I also took the initiative to train new staff members, providing them with valuable insights and knowledge to excel in their responsibilities.
Leadership and Team Management: Adept at guiding and inspiring teams to achieve shared goals Effective in delegating tasks, providing feedback, and fostering a positive work culture that boosts productivity and staff morale
Customer Service: Proficient in delivering exceptional customer experiences, addressing inquiries, resolving issues, and ensuring customer satisfaction to promote repeat business and positive word-of-mouth
Administrative Skills: Skilled in handling various administrative tasks, including appointment scheduling, correspondence management, and maintaining organized records to support smooth operations
Inventory Management: Experienced in efficiently managing stock levels, conducting regular audits, and optimizing inventory to minimize waste and ensure timely restocking
Barista Skills: Expertise in crafting quality coffee beverages, mastering latte art, and delivering a delightful coffee experience that leaves a lasting impression on customers
Multilingual Communication: Fluent in Cantonese and Mandarin, with above-average proficiency in English, enabling effective communication and building rapport with diverse customers and colleagues
Hello! I'm Myra Fok, a hardworking and easy-going professional with a passion for the hospitality industry. Born on July 12, 1992, I completed my Advanced Diploma in Leadership and Management at Charlton Browns College in Brisbane, eager to embark on an exciting career journey.
Having worked in various roles within the industry, including platform controller, restaurant supervisor, and cafe manager, I take pride in my adaptability and willingness to learn. I believe that continuous growth is key to success, and I'm always eager to explore new challenges and expand my skill set.
As a positive and motivated individual, I approach each day with enthusiasm and a can-do attitude. My ability to foster a friendly and collaborative work environment has made me a valued colleague to work with. I find joy in connecting with people from diverse backgrounds, and my fluent language skills in Cantonese and Mandarin, along with above-average proficiency in English, have been instrumental in building strong relationships with both colleagues and customers.
Throughout my journey, I've developed a knack for providing training and support to my team, empowering them to shine in their respective roles. I take a hands-on approach to management, efficiently managing resources and ensuring a smooth workflow to drive the business towards success.
I am excited about the opportunities that lie ahead and look forward to contributing my skills, dedication, and positive energy to a dynamic work environment. Together, let's create memorable experiences for our customers and achieve new heights of success!