Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Myraline Crescine

Cranbourne North

Summary

Dynamic Operations Manager at Cps Recoveries Solution Inc, skilled in team leadership and performance management. Successfully empowered staff, enhancing accountability and achieving improved outcomes. Expert in problem-solving and training, fostering a culture of excellence and customer service while implementing effective policies and procedures.

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.


Overview

20
20
years of professional experience

Work History

Operations Manager

Cps Recoveries Solution Inc
01.2019 - 10.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Supervisor of Operations

AAT Law Office
02.2015 - 09.2018
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.

Supervisor of Operations

BILKISH PHILIPPINES
08.2010 - 04.2015
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Debt Collection Officer

ENZI Corp
03.2004 - 04.2010
  • Improved customer satisfaction ratings by resolving disputes promptly and professionally.
  • Negotiated settlements in the best interest of the company, balancing financial recovery with maintaining client relationships.
  • Reduced delinquent accounts by implementing effective debt collection strategies.
  • Conducted thorough investigations into debtor claims or disputes before initiating any collection actions, ensuring fair treatment for all customers involved in the process.
  • Analyzed data to identify patterns and trends in payment behaviour, informing future strategy development for increased success rates.

Education

No Degree -

ENVERGA COLLEGE UNIVERSITY
Philippines

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Employee relations and conflict resolution
  • Staff training
  • Policies and procedures implementation
  • Workflow optimization
  • Performance management
  • Decision-making
  • Operational efficiency
  • Planning and implementation

Languages

English

Interests

  • I like trying new recipes and food trends
  • I enjoy cooking for friends and family gatherings
  • I like working with my hands and fixing things
  • Personal Development and Self-Improvement

Timeline

Operations Manager

Cps Recoveries Solution Inc
01.2019 - 10.2023

Supervisor of Operations

AAT Law Office
02.2015 - 09.2018

Supervisor of Operations

BILKISH PHILIPPINES
08.2010 - 04.2015

Debt Collection Officer

ENZI Corp
03.2004 - 04.2010

No Degree -

ENVERGA COLLEGE UNIVERSITY

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Myraline Crescine