Muhammad-Yahya Salhien
Hillside,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery. Committed to maintaining professional client relationships to increase profitability and drive business results. Motivated Warehouse Worker skilled at providing efficiency in dispatching, storing, and receiving stock with 3PL lopgistics, I handle diverse stock to achieve high-quality packaging standards, efficient dispatching according to clients' delivery standards. Previous experience as a customer-oriented Check-in Agent in Property Management. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes and outstanding customer satisfaction standards.
Overview
1
1
year of professional experience
Work History
Warehouse Worker
Transport Management Solutions
06.2023 - Current
- Responsible for picking, packing, labelling, and dispatching JB-Hifi, the Good Guys, Go Easy, and Canohm products in bulk throughout Australia.
- Loaded, unloaded, and moved stock to and from storage, production areas, and containers.
- Checked packages and merchandise for damage and notified clients.
- Labeled and accurately moved customer orders to meet shipment and delivery timetables and minimize errors.
- Verifying the warehouse inventory, ensuring client-products are placed in correct locations and handled with care.
- Preparing outbound goods and handing them over to delivery drivers, and handling storage and transport in supply-chain logistics.
- Completed batch counts and daily inventory.
- Verified quantity and description of materials received verifying stock picked against picking slip and delivery docket.
- Used handheld scanners to efficiently track and manoeuvre freight throughout distribution network.
- Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
Check-in Agent & Operations Assistant
Key View Dubai
09.2022 - 02.2023
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Checked in guests, managed (400+) properties across Dubai, processed payments, writing receipts, processed refunds, cancelling requests and analyzed the company's financial status on a weekly basis
- Worked closely with the Operations Team, and gained knowledge of the operations of service providers for real estate companies such as Damac Living, Emaar, DTCM, Meraas, and Binghatti. I worked with service providers such as Du, Dubai Electricity and Water Authority, and Dubai Tourism.
Education
Bachelor of Business - Finance
La Trobe University
Bundoora, VIC02.2027
Skills
- Client Service
- Picking and Packing
- Resolving Variances
- Attention to Detail
- Self-Motivated and Disciplined
- Records Preparation
- Operations Support
- Clear Communication
- Tenant Relations
- Active Listening
- Booking Issues
- Invoice Preparation
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Warehouse Worker
Transport Management Solutions
06.2023 - Current
Check-in Agent & Operations Assistant
Key View Dubai
09.2022 - 02.2023
Bachelor of Business - Finance
La Trobe University
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