Mystique Sun
Brisbane,QLD
Summary
Dedicated, hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
Work History
Collections Crew
Lotte Duty Free
03.2024 - Current
- Completed picking and packing of online orders and maintain all parcel organization while distributing of all orders to customers at collections counter while following strict collection procedures
- Up-sold and cross-sold products to customers, resulting in an increase in average order value
- Assisted customers with locating items and recommended merchandise based on their needs and preferences.
- Handled customer complaints,returns or refunds calmly and professionally, resolving customer issues in a timely manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Adhere to, Airport security emergency and health and safety procedures
Pharmacy Assistant
Cloud Pharmacy
02.2023 - 04.2024
- Collaborated closely with pharmacists in order to fifill prescription orders and provide accurate medication and correct drug information to customers in a strict time frames
- Entered patient information into the pharmacy database while verifying accuracy of medication labels prior to dispensing drugs / OTC medication to customers or patients.
- Unpacked, sorted, counted, and labeled incoming , pharmaceutical supplies and medications including items requiring special handling or refrigeration, monitored expiration dates on all medications to ensure quality control standards are met and notified head pharmacist when inventory levels were low
- Utilized communication skills to effectively interact with patients, pharmacists, doctors, nurses and other medical personnel
- Prepared and packed prescription orders in accordance with company policy for accurate and safe delivery of orders
Warehouse Store Packer
Kmart Dc
06.2022 - 04.2023
- Sorted and prepared products on pallets according to organizational and company standards ready for shipment.
- Operating RF scanning technology to ensure correct labelling and tagging of products prior to packing and shipping and then tracking of product movement through out the warehouse.
- Operated material handling such as EPJ while ensuring compliance with safety regulations and WHS policy
- Identified damaged and defective products before they are shipped
- Collaborated with team members to optimize efficiency in the warehouse under high pressure during time deadlines
Airline Base Supervisor
Skytrans Airline
12.2021 - 06.2022
- Managed counter operations including check-in, booking flights, reserving seats, rescheduling passengers or dealing with special cargo and dangerous goods
- Over looked and managed day-to-day in flight and ground operations of a large team while on a FIFO roster of 2 weeks on 2 weeks off.
- Maintained up-to-date records of aircrafts, passengers, crew members, and cargo information for each flight and ensured all flight documents were accurately completed in a timely manner
- Mentored and trained new employees on company policies and procedures and the safety and law regulations of aviation
- Managed fortnightly staff rostering & payroll processing ensuring hours and workload is fairly spread across the team and accurate and timely payments.
Cabin Crew Aircraft Loader/Customer Service Officer
Skytrans Airline
03.2021 - 12.2021
- Provided and demonstrated accurate before take off safety briefings and information about destinations, amenities onboard, arrival times and any other information needed while on board and providing a safe and secure experience for passengers
- Monitored and updated customer records to ensure accuracy and compliance with airline regulations and flight plans
- Performed pre-flight and post-flight checks of the cabin, ensuring all safety and security protocols were met
- Managed the boarding process for passengers, including assisting with ticketing, baggage, and seating requests
- Monitored flight delays or cancellations due to weather conditions or other factors and informed passengers that maybe affected.
Hotel All Rounder
Wongai Beach Hotel
01.2021 - 03.2021
- Performed opening and closing duties in restaurant/bar department such as setting up workstations, cleaning counters effectively and counting money in the register drawer at end of shift.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Assisted with preparation of meals in accordance with recipes and dietary requirements.
- Developed and implemented a checklist system to ensure all areas of the hotel were serviced on a daily basis
- Cleaned and sanitized bathrooms, kitchenettes, and other areas of the hotel, ensuring that all safety and hygiene protocols are followed
Bar And Barista Attendant
QA Hotel, Fortitude Valley
09.2020 - 01.2021
- Prepared and mixed cocktails and other drinks using a variety of liquors, wines, beers, sodas and bitters while having an extensive knowledge of alcoholic beverages and the ability to recommend drinks based on customers' preferences while also answering questions.
- Monitored guests' alcohol consumption and followed responsible alcohol service protocols
- Brewed espresso and served specialty coffee drinks with excellent taste and presentation of steamed milk craft art
- exceptional multitasking skills to handle several orders simultaneously without compromising quality.
- Maintained cleanliness of bar area, including stocking shelves with liquor bottles and glasses.
Food And Beverage Attendant
Theobroma Chocolate Lounge
12.2017 - 11.2019
- Greeted customers and took orders accurately
- Stocked shelves and coolers with food and beverage items, ensuring shelves were always full and well-presented
- Coordinated with kitchen staff to ensure all orders were prepared according to specifications and served on time
- Maintained cleanliness of cafe area by wiping down tables, sweeping floors, and emptying trash throughout the shift.
- Replenished supplies such as utensils, napkins, condiments., as needed.
Education
Year 12, Hamilton Girls High School New Zealand
Skills
- General Management
- Communication Skills
- Leadership Skills
- Effective Time Management
- Ability to Work Under Pressure
- Dependable And Reliable
REFRENCES
References available upon request.
Timeline
Collections Crew
Lotte Duty Free
03.2024 - Current
Pharmacy Assistant
Cloud Pharmacy
02.2023 - 04.2024
Warehouse Store Packer
Kmart Dc
06.2022 - 04.2023
Airline Base Supervisor
Skytrans Airline
12.2021 - 06.2022
Cabin Crew Aircraft Loader/Customer Service Officer
Skytrans Airline
03.2021 - 12.2021
Hotel All Rounder
Wongai Beach Hotel
01.2021 - 03.2021
Bar And Barista Attendant
QA Hotel, Fortitude Valley
09.2020 - 01.2021
Food And Beverage Attendant
Theobroma Chocolate Lounge
12.2017 - 11.2019
Year 12, Hamilton Girls High School New Zealand
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