Myung Chul(David) Shin
Melbourne,VIC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Logistics Driver
Direct Couriers
Melbourne Airport, Victoria
11.2021 - 07.2023
- Loaded and unloaded truck with pallet jacks, hand trucks, and forklifts.
- Ensured cargo was properly secured for safe transport.
- Maintained records of goods shipped and received.
- Delivered freight in a timely manner according to delivery schedules or customer specifications.
Sales Associate
KS Victoria
Hallam, Victoria
10.2019 - 10.2021
- Tracked sales performance metrics to identify trends in the market place.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
Floor Supervisor
DooBoo
Melbourne CBD, Victoria
08.2018 - 10.2019
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
- Performed daily opening and closing procedures according to established guidelines.
Floor Manager
Kopan Grill
Camberwell, Victoria
08.2015 - 07.2018
- Maintained a safe, clean and organized floor environment.
- Assigned tasks to team members in accordance with their skillset.
- Developed strategies for increasing sales productivity and profitability within the department.
- Analyzed customer feedback data to identify areas of improvement in service quality.
Manager on Duty
Hungry Jacks
Melbourne CBD, Victoria
04.2011 - 07.2015
- Resolved customer complaints in a professional manner.
- Trained new employees on job duties and company policies.
- Ensured compliance with safety regulations, company policies, and procedures.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Reviewed daily sales reports to identify areas of improvement.
- Maintained inventory levels by ordering supplies as needed.
- Audited cash registers at the end of each shift for accuracy.
Education
High School Diploma -
Mount Waverley Secondary College
Mount Waverley, VIC12-2010
Skills
- Employee engagement
- Sales and Marketing
- Policy Enforcement
- Scheduling proficiency
- Technical knowledge
- Process Improvement
- Inventory Control
- Complex Problem-Solving
Languages
English
Professional
Korean
Native/ Bilingual
Timeline
Logistics Driver
Direct Couriers
11.2021 - 07.2023
Sales Associate
KS Victoria
10.2019 - 10.2021
Floor Supervisor
DooBoo
08.2018 - 10.2019
Floor Manager
Kopan Grill
08.2015 - 07.2018
Manager on Duty
Hungry Jacks
04.2011 - 07.2015
High School Diploma -
Mount Waverley Secondary College
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