MYVANWY EVANS
Administration Assistant
Lismore
Summary
Dedicated and knowledgeable individual with a background working in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Having vast experience providing quality customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Highly-motivated employee with desire to take on new challenges. Strong work ethic and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Disability Employment Consultant
APM
04.2024 - Current
- Advocated for disability-friendly policies and practices within partnered organizations to promote inclusivity and long-term success for clients
- Marketed Clientele to potential employers and implemented creative solutions to address unique challenges faced by clients in a variety of industries
- Developed innovative job placement strategies by collaborating with other disability service providers and sharing best practices across industry networks
- Assisted clients in overcoming barriers to employment through individualized coaching sessions that addressed specific challenges and needs
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers
- Proofread and edited clients' resumes to improve interview chances
Employment Practitioner
Real Futures
10.2023 - 04.2024
- Developed plans in collaboration with clients to assist them in achieving their goals
- Counseled and advised clients on career development, job search strategies, and other employment related topics
- Conducted assessments to identify clients' strengths and interests in order to create individualized career plans
- Provided training and mentoring support to youth aged between 15-24
- Developed and implemented a comprehensive training program for mentors and mentees
- Organized and facilitated meetings with stakeholders, partners, and team members
- Developed agendas for meetings in advance to ensure all topics were covered
- Provided individualized instruction to students who needed extra help
- Monitored aspirant progress and provided feedback on a regular basis
- Promoted our program through public speaking engagements at schools, churches, and other organizations
Administrative Officer
Supagas
04.2023 - 10.2023
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable
- Stayed current on new product launches and changes in policies or procedures
- Utilized computer software to complete various administrative tasks
- Adhered to all company policies, procedures and quality standards when handling customer inquiries
- Delivered exceptional phone etiquette while handling high volume of incoming calls daily
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies
Health Services Professional
St Andrews Village
05.2022 - 04.2023
- Provided in-depth support to executive staff in regards to healthcare programs and administration
- Consulted with healthcare professionals on business decisions
- Created and implemented organizational policies and procedures
- Facilitated personal hygiene management, feeding and ambulation
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
Receptionist
Adventist Senior Living
01.2022 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly and knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls and updated relevant files
- Verified visitors' identification cards before allowing access to the building
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested
Customer Service Representative
Barkala Farmstay, Pilliga Pottery
03.2020 - 12.2021
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Communicated complex information in an understandable and relatable way to members and providers
- Performed data entry tasks accurately and in a timely manner
- Analyzed customer feedback surveys to identify areas for improvement in the quality of service provided
Call Centre Representative
Department Of Human Services
03.2018 - 12.2018
- Conducted outbound phone appointments with The Department Of Human Services
- Managing over 50 calls per day handling roughly 10% of complaints within our section of the department
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
Cashier Supervisor
Ritchies SUPA IGA
05.2012 - 09.2015
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction
- Quickly and accurately counted drawers at start and end of each shift
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities
Education
COMMUNICATIONS IN ORGANISATIONS -
Southern Cross University
UNIVERSITY CERTIFICATE IN WORKFORCE ESSENTIALS -
Charles Sturt University
DIPLOMA OF BEAUTY THERAPY -
Wollongbar TAFE
Skills
Job development
Interview preparation
Career counseling
Client advocacy
Employer engagement
Telephone reception
File organization
Office administration
Job coaching
Training coordination
Timeline
Disability Employment Consultant
APM
04.2024 - Current
Employment Practitioner
Real Futures
10.2023 - 04.2024
Administrative Officer
Supagas
04.2023 - 10.2023
Health Services Professional
St Andrews Village
05.2022 - 04.2023
Receptionist
Adventist Senior Living
01.2022 - 07.2022
Customer Service Representative
Barkala Farmstay, Pilliga Pottery
03.2020 - 12.2021
Call Centre Representative
Department Of Human Services
03.2018 - 12.2018
Cashier Supervisor
Ritchies SUPA IGA
05.2012 - 09.2015
UNIVERSITY CERTIFICATE IN WORKFORCE ESSENTIALS -
Charles Sturt University
DIPLOMA OF BEAUTY THERAPY -
Wollongbar TAFE
COMMUNICATIONS IN ORGANISATIONS -
Southern Cross University
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