Mika Zoias

Timely and efficient work:

Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers while also demonstrating knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.

Professional and friendly:

Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.

Assisted in training/supporting new staff:

Oversaw daily operations of service team, delegated tasks, and trained new staff.

• Enhanced financial accuracy, maintaining detailed records of all transactions and bank deposits.
• Assisted in the preparation of monthly financial statements to provide insight into company performance.
• Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.

• Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
• Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
• Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.

• Expedited customer orders through effective communication with the baking team, ensuring timely completion of requested items.
• Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.
• Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.