Summary
Overview
Work History
Education
Skills
References
Timeline
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Alexandra Shingles

Newcastle,NSW

Summary

Dynamic Waste professional with a proven track record, excelling in fostering relationships, driving real results, whilst fostering a positive work culture.

Overview

5
5
years of professional experience

Work History

Accounts Receivable

JJs Waste & Recycling
Tomago , NSW
03.2025 - Current
  • Conduct high-volume outbound calls to recover overdue accounts, using a professional and persuasive communication style that drives successful debt recovery.
  • Proactively engage at-risk customers, developing tailored payment plans and offering direct debit solutions to improve payment reliability and reduce delinquencies.
  • Partner closely with Sales, Operations, and Customer Service teams to resign at-risk customers, strengthen relationships, and drive portfolio growth.
  • Analyze customer payment patterns to identify trends, implement proactive risk mitigation strategies, and maximize revenue opportunities.

Senior Customer Service Officer / Trainer

Cleanaway
Beresfield , NSW
07.2023 - 03.2025
  • Led training and onboarding initiatives for customer service teams across NSW/ACT, aligning processes and service delivery with newly introduced state vertical structures and broader business strategies.
  • Developed CRM-based systems and processes to effectively manage credit and invoice-related disputes, ensuring consistent, positive customer experiences and supporting the state’s growth targets.
  • Fostered cross-functional collaboration by coaching and supporting new team members, promoting a culture of continuous improvement, and ensuring alignment with overall business objectives.

Dispute Liaison Officer

Cleanaway
Beresfield , NSW
01.2023 - 06.2023
  • Managed complex disputes, transforming customer challenges into growth opportunities through consultative problem-solving, often working closely with the Sales team to turn disputes into opportunities to strengthen customer relationships.
  • Developed strategic approaches to dispute resolution, including terminology and frameworks that continue to guide Cleanaway’s teams today, particularly in relation to Excess Weight charges.
  • Highly collaborative approach, adopting a “small cog, big wheel” mindset to drive down business debt and contribute to the success of the wider business.
  • Coordinated with Sales, Operations, and Billing teams to enhance customer satisfaction, resolve issues effectively, and support retention.

Customer Service Officer

Cleanaway
Beresfield/Erskine Park , NSW
08.2020 - 01.2023
  • Developed an in-depth understanding of customer needs within the waste management industry, enabling me to tailor service delivery for maximum impact.
  • Consistently exceeded key performance indicators (KPIs) by applying strong communication, consultative skills, and a focus on building long-term customer relationships.

Education

Higher School Certificate -

John Therry Catholic High School
Rosemeadow, NSW
12-2012

Skills

  • Persistent and tenacious problem solver
  • People-focused relationship builder
  • Waste management expertise & Knowledge
  • Resilient & results driven
  • Deeply curious & passionate
  • Super User: Salesforce lightening & classic
  • Works well in both a team environment and as part of a team

References

References available upon request.

Timeline

Accounts Receivable

JJs Waste & Recycling
03.2025 - Current

Senior Customer Service Officer / Trainer

Cleanaway
07.2023 - 03.2025

Dispute Liaison Officer

Cleanaway
01.2023 - 06.2023

Customer Service Officer

Cleanaway
08.2020 - 01.2023

Higher School Certificate -

John Therry Catholic High School

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Alexandra Shingles