N J
Summary
Sales and Customer Serviced based representative with a proven track record of success in a multitude of service-based Industries. Furthermore, a strong aptitude for attainting sales based KPI's, growing the business and developing strong and continuous rapport with consumers. Well versed in everyday operational duties and ensuring business needs are met. Detail oriented team player looking for challenge with a focus on personal growth and career development.
Overview
8
8
years of professional experience
Work History
Customer Experience Consultant
Mercedes-Benz Brisbane
06.2023 - Current
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed over 30 customer calls a day.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategics, and implement marketing and web strategies.
- Collected, arranged, and input information into database system.
Concierge
W Hotels Brisbane, Valet
- Looking after guests' luggage and cars throughout their stay
- Building rapport with guests and providing recommendations regarding the local area
- Delivering exceptional service throughout all hours of the day and upselling inhouse restaurants, bars etc.
Gwinganna Lifestyle Resort
- Working as a volunteer to ensure the ultimate guest experiences
- Concierge and Porter duties during new arrivals and departures
- Housekeeping and general building maintenance
- Kitchen hand experience and Waiter duties
IT Recruiter
TEKsystems
09.2022 - 12.2022
- Sourcing the top talent for Companies and Government departments across Australasia
- Interviewing potential candidates and evaluating their performances
- Submitting candidates to clients
- Reference checking to ensure candidate legitimacy
Retail Assistant
Nike Brisbane Airport DFO
09.2019 - 09.2022
- Selling products to consumers based on their specific needs
- Delegating tasks and leading specific aspects of the department
- Building consumer trust through authentic conversation in order to create a relationship with Nike
- Department layout and display of products
- Utilized in operations when necessary to cover lunch breaks
- Decant/Sequence
Kmart, Fry
09.2018 - 08.2019
- Stock replenishment through the distribution of products from boxes into the floor area as well as the replenishment of shelves
- Key Responsibilities
- Opening of Stock
- Categorization of Products
- Distribution to floor
- Grill
Macdonald's
01.2016 - 01.2017
- Cooking of product and assembly of assorted food products
- Key Responsibilities
- Grilling and frying of food
- Replenishment of assorted products
- Meeting store KPI'S
Education
Saint Patrick's College
2018
Skills
- Marketing
- Customer Relations
- Administrative Support
- Customer Service
- Interpersonal Communications
- Telephone Etiquette
- Conflict Resolution
- Vendor Interaction
Additional Information
Alongside seeking my next career opportunity, I am also very passionate about Male and Female mental health and have ran numerous topics and seminars on various topics. This has not only allowed me the opportunity to enhance my public speaking skills but also develop my active listening. My ability to build rapport with customers and vendors is one of my most developed skills that I have come to possess.
Timeline
Customer Experience Consultant
Mercedes-Benz Brisbane
06.2023 - Current
IT Recruiter
TEKsystems
09.2022 - 12.2022
Retail Assistant
Nike Brisbane Airport DFO
09.2019 - 09.2022
Kmart, Fry
09.2018 - 08.2019
Macdonald's
01.2016 - 01.2017
Concierge
W Hotels Brisbane, Valet
Gwinganna Lifestyle Resort
Saint Patrick's College
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