Na-ila Hanbali
Dulwich Hill,NSW
Summary
Organized, detail-oriented, and dependable candidate successful at managing multiple priorities with a positive attitude, with willingness to take on added responsibilities to meet team goals. Highly effective at assisting customers and imparting knowledge to others.
Overview
11
11
years of professional experience
Work History
Senior Florist
Mandalay Flowers
09.2022 - Current
- Enhanced customer experiences by creating bespoke floral arrangements tailored to individual preferences and needs.
- Streamlined workflow processes to improve efficiency in daily tasks, leading to reduced overhead costs and better time management.
- Boosted store reputation by consistently providing excellent customer service when assisting customers with their floral needs and inquiries.
- Coordinated efficient logistics during peak holiday seasons by organizing additional staffing resources and streamlining order processing.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Tutor
Brainfood Education
02.2021 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Responded to after hours email and telephone requests to provide students assistance with specific questions and time sensitive assignments.
Freelance Florist
Don De L'amour
03.2020 - Current
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used by business to inform arrangement decisions and provide information to customers.
Intern
Escape Amusement Park
03.2013 - 04.2013
- Operated rides and attractions according to written guidelines to reduce injuries.
- Leveraged POS system to sell tickets, passes, food and retail items.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Education
Certificate IV - Marketing And Communication
TAFE
Online08.2025
Bachelor of Arts (Honours) - English
University of Sydney
Sydney, NSW2020
Certificate III - Floristry
Pearsons School of Floristry
Sydney, NSW12.2019
Bachelor of Arts - English
University of Sydney
Sydney, NSW10.2019
High School Diploma -
A.B. Paterson College
Arundel, QLD2015
IGSCE -
International School of Penang (Uplands)
Penang, Malaysia2014
Skills
- Building Rapport and Trust
- Merchandise display assembly
- Sales and service-oriented
- Consultations and recommendations
- Strong Communication and Interpersonal Skills
- Flexible Hours
- Plant care and maintenance
- Floral and plant knowledge
- Customized Bouquet Creation
- Customer Service-Oriented
Timeline
Senior Florist
Mandalay Flowers
09.2022 - Current
Tutor
Brainfood Education
02.2021 - Current
Freelance Florist
Don De L'amour
03.2020 - Current
Intern
Escape Amusement Park
03.2013 - 04.2013
Certificate IV - Marketing And Communication
TAFE
Bachelor of Arts (Honours) - English
University of Sydney
Certificate III - Floristry
Pearsons School of Floristry
Bachelor of Arts - English
University of Sydney
High School Diploma -
A.B. Paterson College
IGSCE -
International School of Penang (Uplands)
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