Naasson Hill
Sydney,Australia
Summary
Naasson is a dynamic professional with a robust background in customer service, sales, and business development within the clean energy and automotive sectors. He has a proven track record at BYD Australia in managing customer inquiries across diverse channels and resolving complex cases for retail and commercial clients through effective collaboration and deep product expertise, resulting in enhanced satisfaction and trust. As a Smart Energy Sales representative, Naasson successfully educated homeowners on government rebates and clean energy technologies, generating qualified leads that supported the sales team in promoting sustainable upgrades. Naasson's experience at eLumina Global involved driving business development for innovative battery-integrated EV chargers and BESS solutions, optimising client engagement through strategic assessments and improved CRM functionalities to bolster commercial performance.
Naasson is passionate about clean energy technology, Australia’s transition to net zero and is a graduate of the University of Sydney’s School of Science, specialising in applied medical science and marketing.
Overview
7
7
years of professional experience
Work History
Customer Experience Representative
BYD Australia and New Zealand
Macquarie Park, NSW
07.2025 - Current
- Handled customer inquiries, complaints, feedback, suggestions, and commendations across multiple channels (phone, online chat, website, emails, social media, and the owner’s app) with professionalism and efficiency.
- Created and managed support tickets, ensuring closed-loop case resolution through cross-functional collaboration and strict adherence to company procedures.
- Applied in-depth product knowledge to provide troubleshooting guidance and practical solutions, supporting both technical and usage-related queries.
- Worked closely with retail, fleet, and commercial customers, tailoring responses to their specific needs and ensuring a positive ownership experience across customer segments.
- Delivered clear and timely responses on all platforms, including mediation when required, while safeguarding customer confidentiality in compliance with regulatory standards.
- Built trust and long-term relationships with customers by delivering high-quality service, offering tailored solutions, and proactively identifying opportunities to improve satisfaction.
- Monitored customer needs and escalated complex concerns to relevant departments, ensuring accurate documentation and tracking of all interactions.
Sales Representative
Smart Energy
Sydney, NSW
06.2025 - 07.2025
- Conducted door-to-door outreach to educate homeowners on government rebates, energy-saving benefits, and clean energy technologies.
- Built rapport with diverse communities to identify interest in sustainable home upgrades.
- Scheduled consultations for in-house experts, ensuring leads were accurately qualified and aligned with product offerings.
- Collaborated with sales teams to optimise lead conversion and share local market insights.
Business Development Coordinator
eLumina Global pty ltd
Yatala, QLD
11.2023 - 04.2025
- Assessing energy scenarios and recommending solutions for customers across sectors, such as energy retailers, fleets and charge point operators.
- Briefing various commercial, industrial and government entities on the potential for BESS and EV chargers to optimise energy costs and generate and save money.
- Developing competitive commercial offers and managing tenders for government and corporate contracts.
- Liaise with customers and stakeholders of battery and charger technical and deployment information.
- Ensure eLumina is across industry trends for the evolving clean energy sector, battery and charger market.
- Aligning eLumina’s products to satisfy government rebate schemes for customers across industries, such as automotive and property development. Ensuring eLumina’s products are eligible and listed for public funding programs.
- Enhanced CRM capabilities with Salesforce and aligned new product lines with market trends. Manage the internal sales functions for the team.
- Support marketing strategies, including web development and trade show management, to position eLumina as a leader in sustainable energy.
Pharmacy Assistant
Sydney Adventist Hospital
Sydney
02.2023 - 11.2023
- Naasson assisted in the dispensing of medications and managed patient discharges, demonstrating strong communication and organisational skills.
- He handled ward deliveries and oversaw bulk purchases of medications, ensuring compliance with health regulations.
Lifeguard & Receptionist
Sydney University Sport & Fitness
02.2021 - 06.2022
- Naasson worked as a Pool Lifeguard and Gym Receptionist at the University of Sydney, where he developed his communication skills significantly.
- His responsibilities included assisting in the management of the pool and the facility's overall operations, as well as answering phones and interacting with patrons
Lifeguard
Hornsby Shire Council Aquatic Centre
Hornsby, NSW
09.2018 - 03.2021
- Naasson worked as a Pool Lifeguard at my local Aquatic Centre, where he further developed his communication and coordination skills, building on his previous experience as a volunteer Lifesaver.
- He was responsible for overseeing pool operations and spoke with patrons effectively
Education
Bachelor of Science - Major Applied Medial Science, Minor in Marketing
University of Sydney
11.2024
Skills
- Business Development
- Event Management
- Salesforce Implementation
- Tender Preparation
- Sales and Tender Documentation
- Website Development
- Market Research
- Project Management
- Grant Applications
Timeline
Customer Experience Representative
BYD Australia and New Zealand
07.2025 - Current
Sales Representative
Smart Energy
06.2025 - 07.2025
Business Development Coordinator
eLumina Global pty ltd
11.2023 - 04.2025
Pharmacy Assistant
Sydney Adventist Hospital
02.2023 - 11.2023
Lifeguard & Receptionist
Sydney University Sport & Fitness
02.2021 - 06.2022
Lifeguard
Hornsby Shire Council Aquatic Centre
09.2018 - 03.2021
Bachelor of Science - Major Applied Medial Science, Minor in Marketing
University of Sydney
Details
- Sydney, Australia
- 0473952270
- threegreatpeaks@gmail.com
Links
LinkedIn Profile - https://www.linkedin.com/in/naasson-hill-79b11028a/