Naba-Allah Syed Haider
Epping,NSW
Summary
Final-year Electrical Engineering student at UNSW, pursuing a Master’s in Biomedical Engineering, with a strong foundation in engineering principles, and a passion for innovation in medical devices, renewable energy, and emerging technologies. Experienced in customer service, technical support, and order processing at Stryker, VitalCare, and Emona Instruments, demonstrating problem-solving, adaptability, and effective communication. Detail-oriented and analytical, with a proven track record in enhancing operational efficiency and customer satisfaction. Outside of work, a dedicated private tutor in Mathematics, Science, and English, skilled in breaking down complex concepts for diverse learners. Actively seeking an engineering internship to apply technical expertise, contribute to impactful projects, and further develop professionally in a dynamic environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Stryker Australia
, NSW
02.2024 - Current
- Manage customer correspondence and administration requests, providing feedback to the sales team and product managers.
- Serve as the first point of contact for external and internal customers, ensuring accurate documentation in the CRM.
- Process Patient on the Table (POT) requests in compliance with Stryker procedures.
- Investigate and provide proof of delivery (POD) details for customers, resolving issues related to missing or partial shipments.
- Oversee and manage customer invoicing requirements.
- Participate in continuous process improvement initiatives, conduct internal audits, and ensure alignment with quality standards.
Private Tutor
Self-Owned
, NSW
06.2019 - Current
- Encouraged and motivated students to work hard towards achieving their educational goals.
- Assessed students' progress through regular quizzes and feedback sessions.
- Monitored student progress through regular assessments and feedback sessions.
- Developed individualized lesson plans to meet the needs of each student.
Customer Service and Technical Support Specialist
Vitalcare Rosie
, NSW
06.2023 - 01.2024
- Provided onboarding and technical support for Rosie Personal Emergency Response Service customers, ensuring seamless setup and usage.
- Delivered field technical support for both individual customers and retirement villages.
- Managed sales of Rosie services, guiding customers through product benefits and purchasing processes.
- Oversaw customer order processing, collaborating with the warehouse, shipping, and billing teams to ensure accurate fulfilment.
- Handled and resolved customer service inquiries, ensuring a high level of satisfaction.
- Maintained accurate records in the CRM system, logging sales, support interactions, and prospect engagement.
- Contributed to process improvement initiatives, offering feedback, and implementing best practices.
- Collaborated cross-functionally with business departments to enhance operational efficiency.
- Assisted with administrative tasks, including handling customer communications, document processing, and support functions.
Business Development Representative
Emona Instruments
, NSW
05.2019 - 11.2019
- Conducted market research and identified potential new clients.
- Developed spreadsheets using Microsoft Excel for tracking purposes.
- Updated and maintained databases with current information.
Education
High School Diploma -
Epping Boys High School
11-2018
Undergraduate in Electrical Engineering With A Masters in Biomedical Engineering - Engineering
University of New South Wales
Sydney, NSWSkills
- Worked with JDE and Salesforce
- Customer service
- Technical support
- Data entry
- Database management
- Order processing
- Customer relationship management
- Team collaboration
- Conflict resolution
- Problem solving
- Passion for biomedical technology and renewable energy
- Time management
Affiliations
- Play lots of cricket in summer and winter
- Have a YouTube channel
Accomplishments
- Exceeded targeted development at Stryker, becoming a valued member of their team
- Currently, I am the captain of an Under-24s cricket team and also the vice captain of an open-age team
- Captained three premierships in the past
Certification
- Provisional Driver's License (Green)
Timeline
Customer Service Representative
Stryker Australia
02.2024 - Current
Customer Service and Technical Support Specialist
Vitalcare Rosie
06.2023 - 01.2024
Private Tutor
Self-Owned
06.2019 - Current
Business Development Representative
Emona Instruments
05.2019 - 11.2019
High School Diploma -
Epping Boys High School
Undergraduate in Electrical Engineering With A Masters in Biomedical Engineering - Engineering
University of New South Wales
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