Dynamic and highly accomplished professional with over 5 years of experience in diverse roles spanning retail, administration, and customer service. Expertise in optimizing operational processes, managing teams, and enhancing customer satisfaction. Proficient in leveraging technology to streamline operations, maintain effective communication, and resolve complex challenges. Strong leadership capabilities, with a proven track record of driving efficiency, fostering positive team dynamics, and delivering exceptional service. Looking to bring my adaptable skill set, problem-solving mindset, and dedication to a growth-oriented organization.
• Delivered high-level chairside support during dental procedures, ensuring optimal patient care and precise execution of treatments.
• Managed patient records, appointments, and follow-ups with attention to detail, improving operational efficiency and patient satisfaction.
• Educated patients on post-treatment care, resulting in improved adherence to oral health protocols.
• Contributed to clinic operations by managing inventory, ensuring the availability of dental supplies, and reducing waste.
• Led a team of employees, driving operational efficiency and maintaining a high level of customer service excellence.
• Managed inventory systems, scheduled shifts, and ensured smooth operations, leading to an improvement in sales and customer satisfaction.
• Spearheaded training initiatives, reducing staff turnover and enhancing team performance.
• Delivered timely resolutions to customer complaints, decreasing escalation rates and fostering positive customer relations.
Managed appointment scheduling and patient communications, improving overall patient experience and workflow efficiency.
• Provided comprehensive administrative support, including document preparation, data entry, and office inventory management.
• Coordinated meetings, business travel, and logistics for senior staff, ensuring optimal resource utilization and cost efficiency.
Available upon request.