NABARAJ POUDEL
Sydney
Summary
Transitioning from technical environment where critical thinking and problem-solving were key. Developed skills in managing IT infrastructure, ensuring system security, and optimizing network performance. Seeking to leverage these transferable skills in new field for impactful contributions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
System Administrator
RASHAYS Head Office
12.2024 - Current
- Provided first-line IT support, responding to and resolving staff enquiries in a timely manner.
- Coordinated and escalate issues to external IT providers when necessary, ensuring follow-up through to resolution.
- Provision, manage and maintain devices (including laptops, mobile phones, office phones and other IT equipment) for new and existing staff, ensuring appropriate initial setup and assistance with ongoing use.
- Monitoring network performance and security alerts and assisting with the implementation and management of network monitoring tools to proactively identify and address potential issues
- Performed installation, configuration, and deployment of network hardware and software, such as routers, switches, firewalls, and network monitoring tools
- IAdminister and manage IT systems and user accounts, including email, cloud services, file storage, and security platforms.
- Organise and deliver IT and cyber security training for staff, including awareness sessions and best practices.
IT SUPPORT Engineer
Data Com
04.2023 - 05.2024
- Designing network architectures, including LANs, WANs, and other networking protocols
- Performing Windows OS installation, upgrade, and deployment
- Supporting and handling end users and reported Problems
- Managing and coordinating ticket through Ticketing system
- Carrying out computer configuration, installation, assembly, disassembly & upgrade
- Managed Microsoft Office 365, including onboarding and offboarding staff, access permissions, and licenses, through the Office 365 Admin Portal, Exchange Admin Centre, and Azure AD Admin Centre
- Troubleshooting hardware and software issues including printers, copiers, scanners, routers, internet connections, mobile devices etc
- Performed data backups on a regular basis to ensure data availability in case of any disaster recovery situation
- It delivers sustainable solutions for some of New-Zealand and Australia's largest and most successful corporations
Volunteer
Anglicare IT
01.2023 - 02.2023
- Provided technical support for local community centers, setting up and maintaining network systems to ensure smooth connectivity
- Assisted with troubleshooting network issues and educating staff on basic IT protocols
Education
Bachelor of Information Technology - Information Technology
King's Own Institute
Sydney, NSW03.2023
Skills
- Border Gateway Protocol Expertise
- OSPF Configuration Skills
- TCP/IP Network Management
- Secure Network Connectivity
- Virtual LAN
- Network Security Implementation
- SDWAN
- Palo Alto
- Virtualization
- Intune
- System upgrades
- SharePoint
- System monitoring
- Python Scripting
- Technical support
- Fast Learner
- System updates
- Problem-Solving
- Remote Access
- Decision Making
- Windows administration
- Communication
- Network troubleshooting
- Team Leadership
- IT documentation
- Reliable
- File system administration
- Patch management
- End point configurations
- Cisco router and switch security
- Firewall configuration
- LAN and WAN control
- VoIP systems
Certification
- AZ 900
- CCNA
- CCNP(In Progress)
Languages
English
Full Professional
Nepali
Native or Bilingual
Professional Development
- JOB READY PROGRAM, Techskill, North Strathfield, NSW, 09/22, 12/23
- PROFESSIONAL YEAR, Performance Education, Wynyard, NSW, 06/24, 12/23
Timeline
System Administrator
RASHAYS Head Office
12.2024 - Current
IT SUPPORT Engineer
Data Com
04.2023 - 05.2024
Volunteer
Anglicare IT
01.2023 - 02.2023
Bachelor of Information Technology - Information Technology
King's Own Institute
Similar Profiles
Shankar Kumar ThapaShankar Kumar Thapa
ICT Support Engineer at RASHAYS Head OfficeICT Support Engineer at RASHAYS Head Office
Abanoub IbrahemAbanoub Ibrahem
Retail Credit Risk Analyst at Emirates NBD Head Office & Main Office BranchRetail Credit Risk Analyst at Emirates NBD Head Office & Main Office Branch
Navjot SinghNavjot Singh
Senior Specialist, Reporting & Analytics at Loblaws Head office | SDM Toronto officeSenior Specialist, Reporting & Analytics at Loblaws Head office | SDM Toronto office