Summary

Overview

Work History

Education

Skills

Languages

Timeline

Nabeel Ahmad

Melbourne,Victoria

Summary

Results-driven mentor with extensive experience in E-commerce platforms. Proven ability to enhance customer satisfaction and guide individuals towards achieving personal goals through effective communication and tailored support.

Overview

years of professional experience

Work History

Warehouse Associate / Operative

MB Groceries

Derrimut, VIC

11.2025 - 02.2026

Handled picking, packing, sorting, labeling, and general handling of goods.
Collaborated with shipping teams to coordinate timely dispatch of products to customers.
Maintained cleanliness and organization of work areas, contributing to overall operational efficiency.
Loaded, unloaded, and moved material to and from storage and production areas.
Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

Ebay/Etsy/Shopify-Mentor

Freelancer

Online

03.2016 - Current

Guiding individuals in developing skills and achieving personal goals on E-commerce platforms.
Providing constructive feedback to enhance their learning experiences.
Facilitating Students on Calls,Emails to answer their questions
Facilitating one-on-one mentoring sessions to enhance student learning and personal development.
Monitoring students performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.

Customer Support Officer

Climate Energy LTD.

Manchester,UK

02.2011 - 01.2014

Resolved customer inquiries through effective communication and problem-solving techniques.
Mentored junior staff on best practices for customer engagement and issue resolution.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Delivered prompt service to prioritize customer needs.
Promptly responded to inquiries and requests from prospective customers.

Administrative Assistant

Roshan Kainat Magazine

Lahore,Pakistan

05.2009 - 07.2010

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Advanced Diploma in Management & Leadership - Management

West London College of Business & Sciences

Manchester

06-2013

Diploma in Management & Leadership - Management

Manchester City College of Technology