Nabeel Ishtiaque
Palmerston city,Australia
Summary
A driven and detail-focused Finance Graduate specialized in Business Management and International Relation, committed to delivering unsurpassed services, solutions and outcomes. Detailed understanding and application of Administration skills and problem solving attained through undergraduate course, with an eagerness to apply this knowledge in a practical setting. Over 5 years of extensive experience in Customer Service, Marketing, Finance and Administration. With proven success at supporting office/business operations and delivering high levels of customer service to individuals from diverse backgrounds. Fosters a collaborative team approach with colleagues and management, whilst working effectively independent and without supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
CSO- Customer service office
Department of infrastructure planning & logistics (motor vehicle registry- MVR)
01.2023 - Current
Receptionist
PWC (Wilson security)
01.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
Operations | Station Manager Darwin Airport/City
Europcar Mobility Group. Pty.Ltd
01.2020 - 01.2022
- Responsible for overseeing all administrative processes, including new and existing client filing systems and the creation of the master schedule
- Entering employee information and payroll data into the system
- Writing and replying to about 100 emails a day internally and externally
- Processing 200 invoices on a weekly basis and issue purchase orders
- Supporting Finance Manager and Executive with projects and tasks when required
- Inbound and Outbound calls management
- Managing records and receipts
- Manage the reception area and staff to achieve effective communication both internally and externally
- Assist staff with any clerical or administrative tasks and offer suggestions to streamline and improve processes
- Prepare routine correspondence, office forms and/or other business related documents
- Perform office supply inventory and replenishment services as needed
- Arrange meetings and conferences, maintain calendars and make travel reservations
- Assist with the scheduling of employee training.
Europcar sales representative
Europcar Mobility Group. Pty.Ltd
01.2018 - 01.2020
- Processing of sales/orders into Point of Sale and Day force systems
- Handle all administrative aspects of the sale including completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
- Achieving all KPI targets, including customer service and product targets set by management
- Explore and resolve customer complaints that are identified in accordance with standard procedures
- Identify provisioning difficulties and facilitate proposed resolution with the customer in accordance with national procedures and action using core systems and processes
- Issue/activate work orders by the accurate entry of customer information into Day Force system/s and by following established work instructions
- Escalate customer complaints requiring non-standard variations for approval.
Shift Supervisor/ Assistant Manager
Macdonald’s Pty.Ltd (owned by Favotto Family Resturants)
01.2016 - 01.2017
- Monitor market trends, analysis consumer markets activities to identify opportunities
- Liaise with internal and external teams to ensure that tasks are completed and programmes are delivered on time
- Help organize and implement market research to produce relevant marketing information
- Network with suppliers, partner organizations, large contractors and other professionals
- Help produce reports, company brochures and related marketing materials and literature
- Develop new marketing initiatives such as social media, events or crossover collaborations to strengthen engagement with target audience.
Education
Leadership Management -
IHBC Darwin
Darwin12.2022
Bachelor of Professional Accounting -
Holmes Institute Sydney
Sydney12.2018
Cert III, IV Business Administration -
GCA Australia, Sydney
Sydney, NSW12.2016
Skills
- Administration skills: Strong administration skills and proficiency in financial managements and accounts handle
- Leadership: Managed to lead my work team on the days of responsibility and achieve goals of that day and in university by managing a lots of group assignments and acquiring successful result on them
- Customer Service: Acknowledging customer needs and acting according to it to ensure maximum satisfaction keeping company policies in mind
- Strong Communicator: a positive, warm and friendly individual, with the ability to convey verbal and written information in a clear and easily understood manner
- Detail focused: Can prioritize work and align them according to urgency of the work Multi-tasking is what I thrive in
- Team work and adaptability: I believe in “team work is the dream work” As an administrator I needed to work with different departments of the company and had to keep track of projects
- Quick Learner: It takes me quite short time to learn new things in a new work environment
- Ms office
- DayForce
- Windows
- Data protection
- DayForce
- Windows
- Data protection
Leadership And Extracurricular Activities
- Bahria collage Karachi, Karachi, Pakistan, Organizing secretary, 2010, Led a team of eight to design the rounds and developed topics for the participants. Reached out to different organizations and convinced for sponsorship. Successfully hosted and monitored different teams at work
- Bahria University Karachi Campus Nature Fest, Karachi, Pakistan, Organized RUMC nature fest, 2013, Lead a team of logistics and foods department. Worked simultaneously at various workshops regarding nature fest
References
- Andrew, Paranomous@au.stores.mcd.com, +61405 206 730
- Kirsty Bulloch, kirsty.bulloch@europcar.com, 041 061 2017
- Eva Williams, Evaggelia.karamanlis-williams@nt.gov.au, 089994888
Timeline
CSO- Customer service office
Department of infrastructure planning & logistics (motor vehicle registry- MVR)
01.2023 - Current
Receptionist
PWC (Wilson security)
01.2021 - 01.2022
Operations | Station Manager Darwin Airport/City
Europcar Mobility Group. Pty.Ltd
01.2020 - 01.2022
Europcar sales representative
Europcar Mobility Group. Pty.Ltd
01.2018 - 01.2020
Shift Supervisor/ Assistant Manager
Macdonald’s Pty.Ltd (owned by Favotto Family Resturants)
01.2016 - 01.2017
Leadership Management -
IHBC Darwin
Bachelor of Professional Accounting -
Holmes Institute Sydney
Cert III, IV Business Administration -
GCA Australia, Sydney
Similar Profiles
Ashleigh HayneAshleigh Hayne
Executive Administrative Assistant at Department of Infrastructure, Planning and LogisticsExecutive Administrative Assistant at Department of Infrastructure, Planning and Logistics
Piper GosneyPiper Gosney
Program Support Officer at Department of State Development, Infrastructure and PlanningProgram Support Officer at Department of State Development, Infrastructure and Planning
Matthew MunroMatthew Munro
Manager, Investigations & Professional Standards (substantive Role) at NSW Department of Planning, Housing and InfrastructureManager, Investigations & Professional Standards (substantive Role) at NSW Department of Planning, Housing and Infrastructure