Nabeela Goosen
Summary
Purchasing Management, Team Leadership and Project Management with the capacity to work on multiple projects, solve complex problems while leading, mentoring, and coaching a team and maintaining high morale. Analytical, focused on results, whilst demonstrating great care for people, organised and highly ethical. My leadership skills and ability to mentor team members, commitment to continuous quality improvements enable me to meet and exceed key performance indicators. Top-notch strengths in verbal and written communication, work organisation and complex problem-solving. Well-versed in policy improvements, cost reductions and business operations support.
Personable and detail-focused professional with strong foundation in supply chain management and vendor relations. Knowledgeable in procurement processes and contract negotiation, bringing proficiency in cost analysis and inventory management. Committed to optimizing purchasing strategies to drive efficiency and cost savings.
Overview
23
23
years of professional experience
Work History
National Equipment Purchasing Manager/SME
Woolworths
10.2020 - Current
- Train, Mentor and Develop 7 team members
- Formulate, Develop, and Implement purchasing process and procedures, systems administration, and reporting
- Assessing procedures and processes, implementing improvements to achieve Delivery in Full and On Time for project equipment
- Managing equipment purchasing requirements of a large program – 80 Renewal, 12 Metro, 11 Ecommerce and 1159 Special Projects and ensuring DIFOT
- Formulate, develop, and implement purchasing process and procedures, systems administration, and reporting
- Implement and manage controls across departments to ensure key outputs are moving on time in line with business needs and requirements
- Evaluated staff performance against expectations
- Partner with project teams to review impacts, test scenarios and develop solutions for ordering software
- High level of stakeholder engagement to ensure DIFOT and that stakeholder requirements are achieved
- Established training programs
- Recruited and interviewed highly qualified candidates to fill vacancies
- Assessed procedures and processes, implementing improvements to achieve Delivery in Full and On Time for project equipment
National Equipment Purchasing Manager/Business Process Lead
Woolworths
09.2018 - 10.2020
- Review and capturing and amending processes and procedures in the online process management library
- Served as consultative and project resource on Transformation Program system operation, updates, and maintenance
- Input/Review/support Business UAT (User Acceptance Testing) test leads - to ensure all processes are covered in UAT Business Scenarios
- Support Change lead and provide input into how engagement should be managed for internal and external and stakeholders as per Communication Plan
- Training Needs Analysis Review and implementation
- BAU Transition - Support all teams (ESC + wider teams) to transition to new processes, including post-go-live queries
- Review solutions proposed, Test scenarios, Training Doc, Pro-map processes to ensure quality is maintained across all mediums
- Determine Quantify Effort Change (organizational change) - change in time of effort due to change in processes and input back to SME and Program Manager
- Plan/design/delivery of Training end-to-end, support from vendor, SMEs and change
- Ensuring the business outcomes are met by Training Delivery
- In addition to the above, performed role as National Equipment Purchasing Manager in conjunction with Business Process Lead role - Managing the Supermarket, Liquor and Metro Equipment Purchasing of New, Renewal and Strategic projects
- Effective management of Equipment Purchasing team
- Effective management of Equipment Purchasing processes, systems administration and reporting
- Maintain suitable systems and controls delivering accurate Equipment records and information
- Evaluated staff performance against expectations
- Led department meetings to build team cohesiveness and coordinate projects
- Recruited and interviewed highly qualified candidates to fill vacancies
- Assessed procedures and processes, implementing improvements to reduce equipment ordering errors and late deliveries
- Mentored talented team of 7 through extensive training and consistent feedback
- Offered one-on-one support for team members to drive continuous improvement
- Identified key performance indicators and guided team members on refining procedures to improve processes
- Assisted in developing and refining standard operating procedures for purchasing software tool
- Oversaw implementation of Purchasing Software to improve workflows and reduce turnaround times
- Implemented departmental compliance with established standards and sought out improvement opportunities
- Implemented troubleshooting, triage and BAU procedures
- Delivered improvements to increase productivity and project ordering lead times and delivery
- Partnered with team members to identify and address challenges or opportunities
- Streamlined existing processes through update and overhaul of technical procedures
- Defined appropriate metrics and measurements to drive results
Liquor and Metro Purchasing Manager
Woolworths
03.2017 - 09.2018
- Effective management of Special Projects Team
- Equipment Purchasing of Special Projects, Liquor & Metro
- Effective management of purchasing processes, systems administration and reporting
- Training and Development
- Collaborate on project scope
- Communication and Change management
- Maintain suitable systems and controls delivering accurate Equipment Forecasting and inventory to ensure adequate supply of equipment for Liquor, Metro and Upgrade stores
Senior Equipment Purchasing Officer
Woolworths
08.2015 - 03.2017
- Reporting to the National Equipment Purchasing Manager, responsible for developing and implementing standards and procedures for Equipment Purchasing Team
- Managing a team of 3 Equipment Purchasing Officers and maintain high morale
- Equipment Purchasing of PNP projects and Rollouts
- Effective management of Equipment purchasing team
- Effective management of Equipment purchasing processes, systems administration and reporting
- Training and Development
- Communication and Change management
- Responsible for SAP improvement review
Area Manager
Country Road Group
08.2014 - 03.2015
- Assist in developing plans to maximize sales in Trenery whilst managing operational costs and shrinkage in line with agreed targets in order to ensure budgeted profitability is met
- Ensure that all employees are effectively led and managed so that the desired culture and behaviours are promoted
- Provide feedback to Regional Manager with regards to training and development opportunities and assist with implementing these initiatives
- Ensure that all stores deliver high levels of customer service in order to build customer loyalty, generate repeat business, and therefore maximise all sales opportunities
- Ensure that all visual merchandising, display and marketing activities are in line with store profiles and implemented to brand standard
- Ensure that all merchandising is well planned and takes account of floor layout, adjacencies and the proportionality of stock and space in order to produce maximum sales return
- Collaborate with Regional Manager in ensuring that the current and future people needs are delivered through the timely and effective management of selection and recruitment processes, performance assessments and succession planning
- Work with the People team to identify and deliver the required training and development needs of the people within the selected states
- Ensure that all management and teams in the region are aware of and adhere to all company policies and procedures
- Implement tactical plans to ensure that the strategic goals are met
Equipment Purchasing Officer
Woolworths
10.2013 - 08.2014
- Provide high levels of customer service at all times
- Achievements of departmental KPI's
- Calculation of ordering requirements
- Completion of Ordering and Signage Plans
- Authorise timely release of Purchase Orders
- Support various Business Teams and stores
- Processing of Purchase Orders for New Store and Refurbishment Programs
- Coordinate projects with cross-functional team members, ensuring that all stakeholders are communicated to effectively
- Serve as lead purchasing officer on complex special projects, cross functionally with other divisions
- Review and respond to Vendor requests
- Completed the following small projects in addition to my day to day role, to the required standard and meeting all timelines
- The successful roll-out of 20 new Maxi Bakery Stores by calculating, ordering and ensuring timely delivery of equipment
- Successful completion of all new stores to date, whilst overseeing 30 projects
National Procedures and Administration Officer
Woolworths
11.2012 - 10.2013
- Provide high levels of customer service at all times
- Management and maintenance of policies and procedures in StoreNet ( company portal)
- Coordinate Time and Attendance
- Coordinate Rating 1 and 2 Audit Action
- Coordinate team activities
- Actioning store Social Club account forms
- Support various Business Teams and stores
- Archiving of all policies and documentation
- Providing communication to Stores
- Interact with key stakeholders
- Management and maintenance of key business resource program
- Maintaining stock levels of stationery
- Actioning invoices in a timely manner
- Completed the following small projects in addition to my day-to-day role, to the required standard and meeting all timelines
- Pegasus data Verification
- Conversion of naming conventions for Area and State Social Club Accounts in line with the new State Structure
- Coordinating activities for the upcoming Fremantle Plastic Bag ban
- Completed a review and updated 96 Standard Customer Responses for the Customer Contact Centre
- Reviewed forms on StoreNet (Internal Policies and Procedures site) in preparation for the Google pilot
Supermarket Training
Woolworths
10.2012 - 11.2012
- Training in all aspects of Inventory Management and Long Life in preparation for returning to the Supermarket Division
Training Specialist
Woolworths
01.2012 - 09.2012
- Ensure effective structured recruitment and training plans are in place to enable smooth ramp up and ongoing maintenance of operation support requirements
- Support driving a cost-conscious culture through leadership and actions
- Support Human Resources Manager in delivering completion of a Training Needs Analysis to assist in identifying gaps and planning appropriate training
- Co-ordinate development of site training plan and deliver training activities scheduled
- Ensure training records are current and accurate
- Undertaking all aspects of financial administration including achieving budgets, stock ordering
- Facilitating training for management and associates
- Maintain constant communication with all stakeholders
- Administer training courses, booking training venues, training equipment and catering
- Order and distribute training materials
- Provide customer service as required
- Scheduling, co-coordinating and facilitating training courses for 200 employees, this number consisted of salaried and a combination of permanent and casual staff within required deadlines
- Successfully managed the cost approval processes for all relevant external training activity, liaising effectively with multiple stakeholders including providers, project managers and members of the Hoxton Park management team
- All training planned has been successfully completed, on time and within budget
- Effective liaison with the Human Resources Business Centre enabled smooth implementation of cross divisional inductions
- Supported the site Assessment Centres to ensure the recruitment of the right people and focus and attention to detail in relation to costs associated with external training requirements has ensured that all relevant parties were consulted and kept up to date
Store Services Manager
Woolworths
02.2010 - 06.2011
- Managing the day-to-day operations and providing team leadership to the Customer Service Desk, Cash Office and Back Dock whilst maximising sales revenue and growth opportunities
- Providing administrative and operational support to the store manager in a proactive and professional manner
- Undertaking all responsibilities as the Return-to-Work Coordinator including collaborating with external stakeholders, developing and implementing programs, assessing outcomes and compiling reports
- Undertaking all aspects of financial administration including Wrapping and Requisition planning and collating spend by overseeing department expenses and providing budget information
- Recording, analyzing and interpreting customer service feedback and creating and implementing improvement strategies
- Providing training to subordinates and store associates
- Maintaining specific merchandise and promotional items in accordance with visual directives to increase store traffic and remain competitive in a highly competitive marketplace
- Maintain confidential records and filing of reports and correspondence
- Provide customer service as required
- Achieving 100% in the mystery shopper performance assessment
- My strong comprehension of service offerings and professional, quality customer service were noted as exceptionally strong
- Meeting and exceeding all sales targets by applying my outstanding communication skills
Store Management Trainee
Woolworths
07.2009 - 02.2010
- Engaging in a formal learning and development program and gaining exposure to all departments in the supermarket environment
- Successfully completing all training requirements and being offered a senior management position with the organisation
Customer Services Manager/Store Manager
Woolworths South Africa
09.2001 - 12.2008
- Managing multiple aspects of Human Resources in partnership with the Human Resources Department for multiple store locations including managing recruitment and succession planning, conducting training and development, managing disputes, undertaking disciplinary action and conducting and writing performance appraisals
- Developing strategies to improve team member skill base and service outcomes (by conducting initial skills assessments, identifying training requirements and implementing training plans) to successfully develop a multi skilled team
- Training documentation management including document library, development, maintenance and version control
- Establishing and maintaining a trusted and endorsed company profile and brand by managing continuous improvement strategies within service delivery
- Developing networks, partnerships and relationships within the internal and external environments resulting in resulting in increased sales and profitability
- Providing training and career guidance
- Provide administrative support to the Area Manager and group
- Compiling weekly Area Group report by collating required data for weekly Divisional meetings
- Plan team activities to maximise team effectiveness
- Completing the requirements for, and undertaking the role of Certified Assessor and Moderator
- Achieving and exceeding the profit budget by 7% whilst delivering store sales growth of 10%
- Collaborating with the development team in designing, developing and implementing a standardized competency management assessment tool
- Training and mentoring management team members (all of whom went on to undertake senior management roles within the company)
Education
Certificate IV - Project Management
Management Consultancy International
Sydney, NSW10-2023
Diploma - Language Practice, Communication
Central University of Technology
01.1997
Skills
- Microsoft Office including Word, Excel and Outlook
- SAP ERP
- Purchase Orders
- Problem-Solving
- Documentation and Reporting
- Purchase order management
- Strong analytical skills
- Team building and motivation
- Staff management
- Learning management systems
- Supplier relationship management
- Training and mentoring
- Operational excellence
- Relationship building and management
Accomplishments
- Successfully completed all required compliance training with respect to food safety, responsible serving of alcohol, return to work coordinator and personal leadership program.
- A high achiever with a consistent track record in exceeding sales targets, achieving shrinkage targets and exceeding mystery shop results.
- Successfully delivered ongoing development for employees at all levels.
- Key player in the relocation and integration process over the last 3 years.
Professional Highlights
- Purchasing and Project Management, Supported enterprise and business goals by ensuring Delivery in Full and on Time of new equipment for a large program for New, Refurbishment and Strategic Programs and Equipment Rollouts
- Team Leadership, Leading a talented, results focused and collaborative team by being able to have difficult conversations, along with the positive ones, that have resulted in exceptional team results and high team morale.
- Transformation Project, Successful implementation of a new Ordering, Planning and Logistics System while performing a dual role as National Equipment Purchasing Manager / Business Process Lead as part of the Transformation Project – leading the creation and documentation of new processes, supporting the planning, designing and delivery of End-to-End Training and ensuring the business outcomes were achieved by training.
- Continuous Improvement, Identified, collaborated with Technical Teams and System Architects, and implemented system and reporting changes such as – Reporting on project status, Project handover, Purchasing Metrics, Reporting Dashboards
- Trained, Skilled trainer and facilitator, onboarding new hire on End to End Purchasing procedures, creating onboarding and training material, creation of Ways of Working for stakeholders external to our team
Training
- Agile Fundamentals Training
- Agile Foundations Training
- Agile Facilitators Training
- Leadership Development Program
- Competency Based Recruitment
- Centered Leadership Training and Assessment
- Business Leadership Program
- SAP ERP
- Project Management IV
Timeline
National Equipment Purchasing Manager/SME
Woolworths
10.2020 - Current
National Equipment Purchasing Manager/Business Process Lead
Woolworths
09.2018 - 10.2020
Liquor and Metro Purchasing Manager
Woolworths
03.2017 - 09.2018
Senior Equipment Purchasing Officer
Woolworths
08.2015 - 03.2017
Area Manager
Country Road Group
08.2014 - 03.2015
Equipment Purchasing Officer
Woolworths
10.2013 - 08.2014
National Procedures and Administration Officer
Woolworths
11.2012 - 10.2013
Supermarket Training
Woolworths
10.2012 - 11.2012
Training Specialist
Woolworths
01.2012 - 09.2012
Store Services Manager
Woolworths
02.2010 - 06.2011
Store Management Trainee
Woolworths
07.2009 - 02.2010
Customer Services Manager/Store Manager
Woolworths South Africa
09.2001 - 12.2008
Diploma - Language Practice, Communication
Central University of Technology
Certificate IV - Project Management
Management Consultancy International
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