Nabeena Chowdhury
East Hills,NSW
Summary
Highly organised and proactive executive support professional with experience supporting senior leaders across professional services, finance, insurance, government, and corporate environments. Confident in managing calendars and balancing competing priorities in fast-paced, complex organisations. Super communicator with meticulous attention to detail, and the able to understand and execute ideas, big or small.
Overview
8
8
years of professional experience
Work History
Business Support Assistant
Senversa Pty Ltd
Sydney, NSW
01.2025 - 11.2025
- Provided high-level administrative support to senior leaders in a professional services environment.
- Coordinated staff travel including flights, accommodation, and vehicle arrangements.
- Prepared, formatted, and polished professional documents and reports in line with organisational style guides.
- Executed legal contracts using LawVu and DocuSign, ensuring accuracy and confidentiality.
- Created and formatted complex tables and documents using Microsoft Excel and Adobe Acrobat.
- Set up projects through data entry in project information management systems.
- Booked internal meetings, conferences, and managed social events and budgeting.
- Acted as a reliable point of contact for internal stakeholders, responding to ad hoc requests efficiently.
Accounting Administrator (1 Month Contract)
Moneytree Accounting
Kogarah , NSW
09.2024 - 10.2024
- Provided end-to-end administrative support to the Accounting Director and the accounting team.
- Managed client, Australian Taxation Office (ATO), and Australian Securities & Investments Commission (ASIC) correspondence.
- Lodged tax returns and activity statements using Xero Practice Manager (XPM).
- Prepared and issued Notices of Assessment and correspondence via ATO SmartDocs.
- Created and maintained lodgement tracking spreadsheets and generated ATO portal reports.
- Organised and maintained digital documents using SuiteFiles.
- Entered billable timesheets and supported job flow management.
- Sent engagement letters and documentation to clients via DocuSign and Ignition.
Client Services Officer
Jacaranda Financial Planning
Sydney, NSW
04.2024 - 08.2024
- Prepared review packs and documents for annual client meetings using financial reports and data.
- Maintained and updated client information across XPLAN, SharePoint, and internal systems.
- Created reports summarising portfolio performance and key metrics.
- Managed calendars and scheduling for financial planners and associates.
- Liaised with internal teams and external organisations including superannuation and insurance providers.
- Ensured accuracy, compliance, and timely delivery of client documentation.
Policy Services Officer
Coverforce Insurance Solutions
Sydney, NSW
07.2023 - 03.2024
- Provided comprehensive administrative support to Policy Services team, ensuring efficient operations.
- Managed invoicing, payments, and banking reconciliation processes for accuracy and compliance.
- Generated statements and monitored aged debtors for prompt follow-up on outstanding balances.
- Compiled data and produced detailed reports.
- Facilitated new employer group setup within system to enhance service delivery.
- Oversaw office management tasks to maintain effective workflow and organization.
- Responded to phone and email inquiries with professionalism and efficiency.
- Processed cheques and submitted payments in a timely manner.
Equities Associate
Commonwealth Bank of Australia (Commonwealth Securities Limited)
Sydney, NSW
10.2021 - 07.2023
- Answered incoming calls and provided the highest level of professionalism, knowledge, and empathetic service to every customer.
- Consistently met KPI, policy, and procedure requirements.
- Provided information and advice regarding products, services and stockbroking industry.
- Operated multiple Customer Relationship Management software and other applications (CSC, CommSee, SharePoint, and FirstPoint) while maintaining call control in a high volume, and procedure sensitive environment.
- Identified, lodged and managed client complaints through start to finish.
- De-escalated complaints using exceptional interpersonal skills.
Government Administrator (6 Month Contract)
Department of Health (Victoria)
Kingsford, NSW
02.2021 - 08.2021
- Performed outbound calls to COVID-19 impacted individuals to notify them of their close contact status and legal obligations.
- Handled inbound calls to schedule appointments for COVID-19 vaccines.
- Adhered to government laws and regulations while displaying empathy in every interaction and consistently met KPIs.
- Managed complaints of a sensitive nature, and delegated as per procedures.
- Updated databases with up-to-date information and answered email correspondence.
Crew Trainer
McDonald's
Maroubra, NSW
04.2019 - 05.2021
- Conducted onboarding sessions for new crew members to promote a smooth transition into their roles.
- Supported performance evaluations by providing insights on crew member strengths and areas for improvement.
- Coached team members on safety compliance to ensure adherence to all regulations.
- Developed training materials to enhance crew member knowledge of operational procedures.
Crew Member
McDonald's
Maroubra, NSW
02.2018 - 04.2019
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Handled food and beverages while maintaining strict food safety procedures.
- Experienced barista - served coffee, espresso drinks, blended coffees and teas.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
Education
Bachelor of Criminal And Community Justice/Bachelor of Laws -
Western Sydney University
07-2029
High School Diploma -
Randwick Girls' High School
Randwick01-2021
Skills
Executive & Administrative Support
- Executive & multi-leader support
- Calendar, meeting & travel coordination
- Priority management in fast-paced environments
- Stakeholder engagement & relationship management
- Confidential document handling
- Action tracking & follow-ups
Communication & Delivery
- Professional written and verbal communication
- Executive-ready document & presentation preparation
- Confident engagement with senior stakeholders
- Strong interpersonal and relationship-building skills
Systems & Tools
- Microsoft Office (Advanced – Outlook, PowerPoint, Excel, Word)
- SharePoint
- Adobe Acrobat
- DocuSign
- LawVu
- Resource Guru
- Xero & Xero Practice Manager
- XPLAN
- SuiteFiles
Education and Training
other,other
Languages
- English
- Bengali
- Hindi
- Urdu
Languages
Bengali
Native/ Bilingual
Hindi
Professional
Urdu
Professional
Timeline
Business Support Assistant
Senversa Pty Ltd
01.2025 - 11.2025
Accounting Administrator (1 Month Contract)
Moneytree Accounting
09.2024 - 10.2024
Client Services Officer
Jacaranda Financial Planning
04.2024 - 08.2024
Policy Services Officer
Coverforce Insurance Solutions
07.2023 - 03.2024
Equities Associate
Commonwealth Bank of Australia (Commonwealth Securities Limited)
10.2021 - 07.2023
Government Administrator (6 Month Contract)
Department of Health (Victoria)
02.2021 - 08.2021
Crew Trainer
McDonald's
04.2019 - 05.2021
Crew Member
McDonald's
02.2018 - 04.2019
Bachelor of Criminal And Community Justice/Bachelor of Laws -
Western Sydney University
High School Diploma -
Randwick Girls' High School