Nabil Baho
Belfield,Australia
Summary
Diligent Sales and Warehouse Team Leader with solid background in retail operations and customer service. Adept at maintaining organized and visually appealing sales floors, contributing to increased customer satisfaction. Demonstrated ability to efficiently handle transactions and resolve customer issues using effective communication and problem-solving skills.
Professional retail worker with solid experience in customer service and sales. Strong focus on teamwork, flexibility, and achieving results. Skilled in inventory management, point-of-sale systems, and providing exceptional customer experiences. Reliable team member who adapts to changing needs and consistently meets goals.
Knowledgeable Warehouse Team Leader with proven track record in optimizing warehouse operations and enhancing team productivity. Successfully coordinated inventory management and streamlined processes to reduce downtime and increase efficiency. Demonstrated leadership and problem-solving skills in managing diverse teams and addressing operational challenges.
Experienced with overseeing warehouse operations, ensuring smooth and efficient processes. Utilizes leadership and organizational skills to manage teams and maintain high standards. Track record of implementing effective strategies to optimize inventory management and workflow.
Overview
17
17
years of professional experience
Work History
Retail Team Member/ Warehouse Team Leader
Fantastic Furniture
11.2021 - Current
- Engage with customers in a sincere and friendly manner
- Recommend merchandise based on their needs and preference
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, pick up and delivery processes
- Build relationship with customers to increase likelihood of repeat customers
- Managed approximately 30 incoming phone calls and emails on a daily basis
- Contacting customers for their available product that has arrived
- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements
- Planned and implemented layout enhancements to promote efficiency and maximize space utilization
- Secured resourcing for materials, equipment and personnel to meet operational warehouse needs
- Trained and motivated warehouse staff
- Established and trained personnel in safety procedures to reduce liability and safeguard warehouse operations
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees
- Organized warehouse design to maximize space for new and old stock
- Satisfied reporting requirements with timely and accurate logging of daily activities
- Established and maintained good relations with customers, transport and delivery drivers
- Trained staff on material and equipment handling
- Inventoried required material, tools and equipment prior to beginning work each day
- Read and understood manual handling documents, tested equipment following each install to determine efficiency and proper functionality
- Followed safety guidelines in all work as well as when using tools, equipment and heavy machinery
- Loaded customer items on delivery trucks, booking, manifesting and scheduling deliveries
- Unloading and receipting stock from trucks that is delivering new stock to stores, reporting any damaged and missing stock to distribution centre
- Packaged items with appropriate materials to prevent damage during delivery
- Stocked and rotated products to optimize freshness
- Handled customer returned damaged items, applied to have them credited from Distribution centre
- Reading through weekly focuses on what news updates there is for the business
- Reading and signing monthly talks on health, safety and workplace related procedures
- Prioritized and delegated daily work tasks to meet goals
- Established and enforced clear safety instructions to protect workers from injury
- Stocktaking on all products available to sell include discontinued stock
- Monitored performance and safety practices of five-person warehouse staff.
Kitchen Hand/Cook Prep/Cashier/Deep Fry Cook
The Bigger Fish
06.2018 - 01.2022
- Take food and drink orders and accepted payments from customers
- Cooked the exact number of items ordered by each customers, multitasking on several different orders
- Clean, stocked and restocked workstations and display cases
- Stocked and restocked fridges for soft drinks
- Clean food preparation areas and cooking surfaces
- Sweep and mopped floor
- Package take out food and serve food to customers
- Assist cooks and kitchen staff with various tasks as needed and provide cooks with needed items
- Butcher and clean fowl fish and seafood to prepare for cooking and serving
- Clean and sanitize work areas, dishes and utensils
- Changed oils for deep fryers
- Cleaned burger and fish grills with oven & grill cleaner
- Cleaned deep fryers with degreaser
General Duties/ Bar/ Gaming Attendant
North Ryde RSL community club
02.2019 - 08.2019
- Kept remaining in all work areas to maintain there clean
- Closed the club during every night shift
- Handled customer complaints by referring to manager/ supervisor
- Served coffee and espresso
- Served alcohol and non alcohol drinks
- Processed payments with eftpos, cash and vouchers through POS (Point of sale) system
- Helping customers at gaming rooms
Courier Transport Delivery Driver
Capital Transport
03.2017 - 06.2018
- Worked overnight shifts during peak periods
- Dealing with customer complaints & referred them to an operator incharge
- Delivered goods with name/ signature of receiver
- Travelled into regional areas to receive or deliver goods
- Travelled all over Sydney region to deliver & receive goods
- Practice a safe methods of loading
Bar Attendant/ Food and Beverage Attendant
Australian Turf Club
09.2015 - 01.2018
- Responsible for keeping the bar clean and tidy, collecting empty plates & glasses
- Preparing the bar for service, restocking wines and spirits
- Providing a professional, friendly and courteous service to all customers and use POS (Point of sale) systems
- Delivering food and also drinks to customers at tables
- Occasionally working at functions, and as beverage setup
- Pouring beers, wines, champagnes and mixing spirit drinks for customers
- Preparing snack foods according to restaurant needs, and wrap the food and putting food on plates prepared for customers
- Load dishes, schooners, flutes, middy's and wine glasses into dishwasher
- Delivered stock to certain bars from cool room, scanned and recorded the stock on invoices
Logistics Assistant
David Jones
11.2016 - 01.2017
- Checked invoices against service requests and verified invoice deliveries
- Scanning incoming deliveries for the receiving stock
- Prepared paperwork for billing and booking invoice numbers
- Accepted deliveries and gave package deliveries to couriers
- Moved stock from dock to different departments in store
Retail Sales Assistant
Funland Games
01.2008 - 05.2016
- Packing and stocking video games
- Merchandised and maintained stock levels
- Provided customer assistance to support consumer enquiries
- Cleaned store front to maintain a tidy working environment
- Money handling, operating Eftpos facilities
Education
Certificate III - Retail (Sales Stream)
Fantastic Furniture
Auburn, NSW01.2022
Certificate III - Retail Traineeship
Funland Games
Bankstown, NSW01.2013
Certificate III - Information Technology
TAFE NSW – Sydney Institute
Ultimo, NSW01.2010
School Certificate -
LaSalle Catholic College
Bankstown, NSW01.2007
Skills
- Store maintenance
- Cash handling accuracy
- Goal-oriented mindset
- Reliability and punctuality
- Professional appearance
- Loss prevention awareness
- Customer service
- Cash register operation
- POS systems
- Inventory tracking
- Conflict resolution techniques
- Product merchandising
- Upselling strategies
- Complaint handling
- POS system operation
- Complex Problem-solving
- Retail transactions processing
- Cross-selling strategies
- Brand representation
- Stockroom organization
- Product restocking
- Visual merchandising
- Effective communication
- Multitasking
- Inventory replenishment
- Sales target achievement
- Signage updating
- In-store promotions
- New product launches
- Seasonal promotions
- Hospitality and accommodation
- Strong communication and interpersonal skills
- Organization
- Positive customer engagement
- Engaging with diverse customers
- Inventory and stocking
- Honest and dependable
- Team leadership
- Store opening and closing
- Friendly and helpful
- Excellent written and verbal communication
- Safety and cleanliness standards
- Attention to detail
- Decision-making
- Team cooperation
Accomplishments
- Trained, inducted or coached new staff members
- Contributed to outstanding customer service
- Identified problems and helped solved them
- Saved time & money for the company
- Accomplished positive feedbacks from repeated customers
- Gained experience in both sales and warehouse operations
Hobbies and Interests
- Sports
- Computers
- Movies
- TV shows
- Video games
- Reading history, philosophy and theological books
Training
- Responsible Conduct of Gambling certificate
- Responsible Service of Alcohol certificate
- Bar Course
- Cocktail Course
- Prepare and Serve Espresso Coffee
- Use Hygienic Practices for Food Safety
Drivers Licence
C, Full License
Languages
English
Native or Bilingual
Arabic
Limited Working
Timeline
Retail Team Member/ Warehouse Team Leader
Fantastic Furniture
11.2021 - Current
General Duties/ Bar/ Gaming Attendant
North Ryde RSL community club
02.2019 - 08.2019
Kitchen Hand/Cook Prep/Cashier/Deep Fry Cook
The Bigger Fish
06.2018 - 01.2022
Courier Transport Delivery Driver
Capital Transport
03.2017 - 06.2018
Logistics Assistant
David Jones
11.2016 - 01.2017
Bar Attendant/ Food and Beverage Attendant
Australian Turf Club
09.2015 - 01.2018
Retail Sales Assistant
Funland Games
01.2008 - 05.2016
Certificate III - Retail (Sales Stream)
Fantastic Furniture
Certificate III - Retail Traineeship
Funland Games
Certificate III - Information Technology
TAFE NSW – Sydney Institute
School Certificate -
LaSalle Catholic College
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