Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic
Nabil Jamal

Nabil Jamal

Greenwith,South Australia

Summary

Customer-oriented with over five years’ experience and a reputation for excellence in customer service and satisfaction. Adapt at all facets of coperations with ongoing formal academic training . Demonstrated leadership skills that help teams overreach customer service goals and optimize business workflows. Looking to apply history of success to take next career step with an organization that thrives on providing exceptional customer service while fostering relationships with the community and public.

Overview

13
13
years of professional experience

Work History

Bar experience

ADELAIDE SUPERLOOP 500
01.2022
  • Bar experience, re stock
  • High levels of communication with Team leaders and organization
  • Various working duties, cleaning, setting up, packing down

Ramp Agent

Ocenia groundforce/Quest personell
Adelaide, SA
02.2024 - Current
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Updated and maintained accurate records of baggage and cargo handling activities.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
  • Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Communicated effectively with ground crew members to ensure smooth operation of flights.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.
  • Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Maintained clear communication with team members and supervisors using radios and hand signals.
  • Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
  • Adhered to strict timelines for the turnaround of flights.
  • Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
  • Worked in various weather conditions to ensure continuous airport operations.

AUSTRALIA POST
11.2023 - 01.2024
  • Maintained high levels of communication
  • Working with machinery
  • Continuous inspecting, packing and labelling products
  • Ability to work in a high paced setting
  • Machine safety
  • Manual handling
  • Team working environment and attitude
  • Pallet jack and LSE trained

Part time managerial position, Barista/café all rounder

ST GEORGES BAKEHOUSE
01.2020 - 01.2022
  • Displayed high levels of customer service and understanding
  • Fast paced working environment
  • Extensive coffee knowledge
  • Reinforced and upheld operational policies and procedures for cash handling, safety, security, facilities maintenance, and inventory management

THEBARTON FOODLAND
01.2017 - 01.2019
  • Maintained café cleanliness at all times, including cleaning tables, maintaining condiment bar, and removing trash
  • Prepared and served drinks and food in accordance with health codes and café standards
  • Performed all support tasks such as cleaning cases and equipment, and restocking display cases
  • Worked on registers daily to authorize returns and exchanges, and audit receipts

Meter Reader

Downer Group
Adelaide, SA
06.2025 - Current
  • Repaired non-functioning meters and tested to verify operational status.
  • Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
  • Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
  • Attended safety meetings and took part in safety awareness trainings and programs.

Sandwich Artist

Subway
Adelaide, SA
03.2015 - 10.2017
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Restocked kitchen supplies by rotating food according to dates and health guidelines.
  • Followed established procedures for handling money transactions accurately.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Scrubbed and polished counters to remove debris and food.
  • Organized food preparation stations and regularly replenished supplies.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Operated cash registers to process payments from customers.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Provided excellent customer service by addressing inquiries promptly and professionally.

SUBWAY PARA HILLS
01.2013 - 01.2017
  • Delivered high quality customer service to promote Subway para hills culture, values, and mission
  • Accurately input customers’ orders into POS system and communicate order to fellow baristas; collect and process payments and provide friendly service to drive customer service and retention
  • Maintained clean and organized workspace to optimize operations and enable partners to easily locate resources and products
  • Prepared and provided consistent hot and cold beverages, whole bean, and food products by following recipe and presentation standards
  • Maintained accurate inventory counts to meet customer demands and sustain operations

Education

Full car driving license -

White card license -

RSA certificate -

Health and safety certificate -

Skills

  • Hot and Cold Beverage Preparation
  • Manual handling
  • Customer Service
  • Inventory Management
  • Occupational Safety
  • Sales
  • Team Leadership

References

  • Cynthia Tanillon, Subway Manager, 0410 435 085
  • OJ, Foodland, 0402 787 323
  • Mike, St Georges Bakehouse, 0405 953 806
  • Steven, Shift Supervisor, Australia Post, 0478 124 734

Personal Information

Date of Birth: 06/29/98

Timeline

Meter Reader

Downer Group
06.2025 - Current

Ramp Agent

Ocenia groundforce/Quest personell
02.2024 - Current

AUSTRALIA POST
11.2023 - 01.2024

Bar experience

ADELAIDE SUPERLOOP 500
01.2022

Part time managerial position, Barista/café all rounder

ST GEORGES BAKEHOUSE
01.2020 - 01.2022

THEBARTON FOODLAND
01.2017 - 01.2019

Sandwich Artist

Subway
03.2015 - 10.2017

SUBWAY PARA HILLS
01.2013 - 01.2017

Full car driving license -

White card license -

RSA certificate -

Health and safety certificate -

Similar Profiles

CREATE PROFILE
Nabil Jamal