Nabila Quadri
11 Crawley Street, Strathtulloh ,VIC
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Australia Post
Melbourne, VIC
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Concierge
Commonwealth Bank of Australia, CBA
Melbourne, VIC
09.2022 - 12.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Customer Service Representative
Department of Health and Human Services
Melbourne, VIC
09.2021 - 03.2022
Salesperson
Maas Green Planet
Melbourne, VIC
06.2016 - 06.2021
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
Education
12th - Maths Physics Chemistry
St Anns Girls College
Hyderabad India04.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Team development
- Quality control
Languages
English
Full Professional
Timeline
Customer Service Representative
Australia Post
09.2024 - Current
Concierge
Commonwealth Bank of Australia, CBA
09.2022 - 12.2022
Customer Service Representative
Department of Health and Human Services
09.2021 - 03.2022
Salesperson
Maas Green Planet
06.2016 - 06.2021
12th - Maths Physics Chemistry
St Anns Girls College