Nabilah Husain
Malvern East,Victoria
Summary
Experienced and dedicated professional with over 1.5s year of hands-on experience in customer service roles within both the hospitality and retail sectors. Possessing a proven track record of delivering exceptional service and building strong relationships with clients and customers. Skilled in multitasking, problem-solving, and effectively managing diverse responsibilities in fast-paced environments. Known for being a collaborative team player, contributing positively to work environments. Now seeking new opportunities in part-time and casual positions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House Staff
BurgerShurger
08.2022 - 01.2024
- Independently managed the entire front-of-house operation, overseeing approximately 12 tables at the unique Indian fusion burger joint, Burger Shurger.
- Spearheaded inventory management, overseeing stock levels, and optimizing ordering processes to maintain seamless operations.
- Elevated customer service standards by effectively communicating diverse menu offerings, addressing inquiries, and ensuring the prompt delivery of food and beverages.
- Successfully maintained a seamless dining experience, contributing to positive guest feedback and enhancing overall customer satisfaction.
- Headed cash transactions, ensuring accuracy and adherence to financial protocols, demonstrating strong attention to detail.
- Recognized for outstanding leadership and service, resulting in an increase of 50+ positive Google reviews during tenure as Head Waitress.
Front-of-House Staff (Waitress)
OH HAPPY DAY PIZZA
09.2023 - 12.2023
- Coordinated a smooth workflow during peak hours, adeptly managing a high influx of orders from order-taking to delivery, ensuring a seamless end-to-end process.
- Executed a comprehensive range of responsibilities, including accurate order input into the POS system, effective communication with kitchen staff, and offering valuable customer recommendations to enhance their dining experience.
- Specialized in wood oven pizza service, demonstrating a profound understanding of pizza toppings and honing precision pizza-cutting techniques to ensure a consistently high-quality dining presentation.
Retail Sales Assistant
Myer
10.2022 - 08.2023
- Provided exceptional customer service by assisting and serving customers, addressing inquiries, and efficiently handling returns and refunds according to established policies
- Demonstrated strong organizational skills by unpacking deliveries, efficiently stocking shelves, and creating visually appealing displays to showcase products
- Successfully promoted and sold merchandise to meet and exceed sales targets, utilising effective communication and upselling techniques to enhance the overall customer shopping experience.
Education
Master of Business (Financial and Risk Management) -
Monash University
07.2024
B. Tech in Electronics and Instrumentation Engineering -
Manipal Institute of Technology
05.2019
Skills
- Strong Communication Skills
- Multitasking
- Customer Service
- Problem Solving
- High-volume dining
- Building rapport
- Cash Handling
- POS System
Languages
English
Gujarati
Hindi
Certification
Responsible service of alcohol
Timeline
Front-of-House Staff (Waitress)
OH HAPPY DAY PIZZA
09.2023 - 12.2023
Retail Sales Assistant
Myer
10.2022 - 08.2023
Front of House Staff
BurgerShurger
08.2022 - 01.2024
Master of Business (Financial and Risk Management) -
Monash University
B. Tech in Electronics and Instrumentation Engineering -
Manipal Institute of Technology
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