Summary
Work History
Education
Skills
Accomplishments
Languages
Interests
Additional Information
Timeline
Generic
Nabilla Tarasomo-Paon

Nabilla Tarasomo-Paon

IT Projects Officer
Pascoe Vale,VIC

Summary

With over 9 years of customer service desk experience, I have developed vast knowledge and experience of using SysAid, Manage Engine, PRTG, Microsoft 365, Sophos Console, Server Manager Active Directory, Windows server 2012, Scale Computing and ITIL best practice. I have experience in providing 1st and 2nd level IT support and troubleshooting technical issues as I always keep up to date with changes, upgrades and recent technologies used. I am flexible, open minded and can quickly adapt to learning new systems, applications and develop new skills and grow professionally as I excel into Project management and continue to deliver high quality outcomes.

Work History

IT Project Officer

National Judicial Staff Services
Port Moresby
11.2025 - Current
  • Assisted with the SOP for Helpdesk for onboarding/offboarding employees, password reset procedure, hardware replacement proceeding and incidental reporting and escalation support.
  • Coordinated stakeholder meetings to gather requirements and provide status updates on project progress for our CUG and printer support maintenance.
  • Kept senior management well-informed by preparing and presenting project status reports, via SysAid.
  • Mentored junior staff and casuals on best practices in SysAid, IT Best practice, methodologies and tools.

Senior IT Helpdesk Officer

National Judicial Staff Service
Port Moresby
01.2018 - 11.2025
  • Logging all calls/requests via SysAid Ticketing System
  • Assisting with first level checks before assigning to level 1 support.
  • Providing onsite assistance for Judges, Registrar, Secretary, Staff, Court Users
  • Assisting with Video Conference room setups for online for MS Teams calls.
  • Setting up of new printers – connecting Static IP on the networks and direct connections back to user workstations.
  • Setting up new laptops/ desktops – running SOE installations /windows updates, Antivirus (Sophos) installation, MS Office 365 installation.
  • Providing day-to-day technical and functional expertise to end users.
  • Providing technical aid support concerning the use of computer hardware and software – Windows 10, 11, Dell OptiPlex & Latitude machines, macOS as well as Brother, HP, Konica, and DocuCentre Printers.
  • Assisting with reset of domain account passwords on Server 2019.
  • Microsoft 365 admin console, creating new email accounts, issuing license and password resets.
  • Support for Android and Apple mobile and tablet users.
  • Creating new email accounts and domain accounts for new Judges, staff and casuals.
  • Reviewing all IT hardware requests and obtaining quotes for laptops, computer sets, mobile handsets, CUG requests, printers, monitors, Judges’ gadgets for software.
  • Monitoring PRTG links and Cisco ThousandEyes.
  • Providing first contact for all CUG requests – Digicel/Vodaphone
  • Completing duty travel to provide onsite support for other regional sites.
  • Assisting Judges and staff transition to the new domain, i.e, configuring machines on the new AD, configuring handsets , printers and scanners on user's profile using the 802.1X PNAC
  • SysAid training for new administrators.
  • Assisting with dispatch of IT hardware items to regional sites via local express.

Executive Helpdesk Officer

Digicel PNG Limited, ICT Business Department Port Moresby
09.2015 - 12.2017
  • Providing first level support to Digicel Business Solutions ICT customers via Voice and Email across all product lines.
  • Answering calls presented to the ICT Helpdesk Queue to maintain +97% answer rate and service levels.
  • Logging all call in and digital email requests on Service desk – MANAGE ENGINE
  • Managing all customer emails sent through to the support team including requests / faults and escalate to appropriate teams to close off.
  • Providing first level checks and log ticket for customers with faults reported to the support team.
  • Monitoring & escalating service outages to all relevant (technical / transmission / NOC) teams for restoration using PRTG and Nagios.
  • Escalating to support specialists, field engineers & network engineers any faults / requests that require further assistance.
  • Managing customer expectations by keeping customers updated on the progress of trouble tickets and service outage restoration progress.

Education

Diploma - Information & Technology

University of Business Studies
02.2010 - 11.2011

Year 12 Higher School Certificate - undefined

Port Moresby National High School
01-2009

Certificate - Microsoft 365 Cloud Security Administration

UDEMY ONLINE
ONLINE
02.2025 - 07.2025

Skills

  • Hardworking
  • Honest
  • Respectful
  • Excellent work ethics
  • Collaborator
  • Can work on minimal supervision
  • Willing to learn
  • Dependable
  • Experience with the ITIL Framework
  • SysAid
  • Microsoft 365 admin
  • Status reporting
  • Operational reporting
  • Presentation
  • Team collaboration
  • Relationship building
  • Team leadership
  • Detail-oriented
  • Work Planning and Prioritization
  • Creative thinking
  • Phone and email etiquette
  • Technical presentations
  • Microsoft Visio
  • Vendor selection
  • Cost analysis
  • Performance monitoring

Accomplishments

  • 2018: Designed the NJSS ID template which is currently being used by all staff of National Judicial Staff Service to date.
  • November 2022: Attended the INFORMATION RESILIENCE SYMPOSIUM in Brisbane hosted by the University of Queensland.
  • 2024: Completed Certificate in Leadership and Management Training
  • First preference for IT Support by Chief Justice Sir Gibbs Salika and other senior Judges- NJSS

Languages

English
Native or Bilingual

Interests

Captain of the NJSS Darts Team, Taking care of my pets (dogs), Cooking, trying new recipes, Watching NRL Rugby League

Additional Information

Mobile phone: 0432054128

Email: nabillatarasomo@gmail.com

Timeline

IT Project Officer

National Judicial Staff Services
11.2025 - Current

Certificate - Microsoft 365 Cloud Security Administration

UDEMY ONLINE
02.2025 - 07.2025

Senior IT Helpdesk Officer

National Judicial Staff Service
01.2018 - 11.2025

Executive Helpdesk Officer

Digicel PNG Limited, ICT Business Department Port Moresby
09.2015 - 12.2017

Diploma - Information & Technology

University of Business Studies
02.2010 - 11.2011

Year 12 Higher School Certificate - undefined

Port Moresby National High School

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Nabilla Tarasomo-PaonIT Projects Officer