Nabin Sharma
Ashfield ,NSW
Summary
Dedicated and hardworking retail professional with over two years of experience serving customers in a dynamic retail environment. Demonstrated proficiency in delivering exceptional customer service, fostering positive relationships, and driving sales through product knowledge and effective communication. Adept at multitasking and thriving in fast-paced settings, consistently exceeding performance expectations while maintaining a keen attention to detail. Proven team player with a background in the fast food industry, possessing strong interpersonal skills and a collaborative mindset to achieve organizational goals. Eager to leverage my retail and fast food experience, along with my dedication and commitment, to contribute effectively to a team-oriented environment and deliver outstanding results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
IGA
Rosehill, NSW
01.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Team Member
Hungry Jack's
Burwood
10.2022 - 02.2024
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Managed incoming shipments by verifying the accuracy of orders and organizing merchandise accordingly.
- Greeted customers upon entering the store with friendly demeanor.
- Answered phone calls regarding inquiries about products or services.
- Addressed customer needs, responding to specific requests.
Education
BBA -
Melbourne Institute of Technology
Skills
- Complaint Handling
- Escalation management
- Client Relationship Building
- Workflow Management
- Computer Skills
- Equipment Operation
- Cleaning
Accomplishments
- Best Employee of the Year
Timeline
Team Member
Hungry Jack's
10.2022 - 02.2024
Customer Service Representative
IGA
01.2022 - Current
BBA -
Melbourne Institute of Technology
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