Nabin Subedi
Weston
Summary
Dynamic customer service professional with a proven track record at Chargrill Charlies, excelling in conflict resolution and fostering loyalty through empathetic communication. Skilled in cash handling and food safety compliance, I consistently enhanced customer experiences, contributing to increased repeat business and positive feedback. Passionate about delivering exceptional service in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Cafe Assistant
Richies Cafe & Convenience
02.2025 - Current
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Increased repeat business by fostering strong relationships with customers through exceptional service.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Observed customer purchases in line and differentiated between standard portions.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Customer Service Representative
Chargrill Charlies
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Ogalo
01.2023 - 01.2024
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Cross-trained and backed up other customer service managers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelors of Information Technololgy - IT Network Security
Asia Pacific Of International College
Sydney, NSW12-2024
Skills
- Food safety compliance
- Cleanliness maintenance
- Cash handling accuracy
- Espresso machine operation
- Product presentation
- POS system operation
- Customer service
- Staff leadership
- Cost control
- Hiring standards
- Customer relations
- Teamwork
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Listening skills
- Cleaning
- Excellent communication
Languages
English
Professional Working
Hindi
Full Professional
Nepali
Full Professional
Interests
- Artificial Intelligence (AI) and Machine Learning
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Timeline
Cafe Assistant
Richies Cafe & Convenience
02.2025 - Current
Customer Service Representative
Chargrill Charlies
01.2024 - Current
Customer Service Representative
Ogalo
01.2023 - 01.2024
Bachelors of Information Technololgy - IT Network Security
Asia Pacific Of International College
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