Nabina Dhimal

• Delivered prompt, courteous service while resolving customer concerns professionally to ensure satisfaction and loyalty.
• Assisted customers in selecting suitable products, operated registers efficiently, and handled payments with accuracy.
• Built strong relationships with coworkers and managers, contributing to a collaborative and productive team environment.
• Supported inventory management through restocking, merchandise organisation, and accurate stock counts.
• Maintained a clean, safe workspace and used effective time management to ensure smooth operations during peak periods.

• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

• Customer Experience & Team Leadership: Ensured high-quality customer service by resolving inquiries and coaching staff on handling complex sales and customer interactions. Fostered collaboration among a diverse team to meet service and sales goals.
• Sales Reporting & Staff Management: Created detailed sales reports (daily, weekly, monthly), managed employee schedules and payroll approvals, and oversaw training to boost team performance and accountability.
• Inventory & Purchasing Oversight: Controlled inventory levels, submitted orders, and maintained stock availability to meet customer demand while minimizing costs and back stock issues.
• Visual Merchandising & Store Optimization: Increased sales through strategic marketing, product rotation, and visually appealing displays. Managed store layout, maintenance, and purchasing to ensure smooth daily operations.
  

• Cultivated lasting client relationships by actively listening, responding to inquiries, and delivering personalized support—resulting in increased customer retention and positive feedback.
• Resolved complex customer issues with professionalism and empathy, while analyzing feedback to drive continuous improvement in service delivery and product offerings.
• Boosted sales and customer satisfaction by leveraging deep product knowledge to make tailored recommendations, upsell relevant items, and collaborate with team members to refine service strategies.
  

Performed household and maintenance tasks including laundry, cleaning, sweeping, mopping, window washing, and minor landscaping to ensure a clean, organized, and welcoming environment for clients.

Performed light housekeeping duties such as laundry and cleaning to maintain a clean, organized, and safe living environment for clients.