Nada Mohamoud
Ivanhoe,Vic
Summary
Attentive Waitress with superior knowledge of dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
19
19
years of professional experience
Work History
Waitress
Bakery Cafe
01.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Customer Service Team Member
KFC Heidelberg FOH CSTM
05.2004 - Current
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Took payment information and other pertinent information such as phone numbers to place orders.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
Restaurant waitressing & FOH server
Il Birrificio Pizzeria
05.2020 - 08.2020
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Junior instructor
Tigers Taekwondo Club
01.2016 - 07.2019
- Implemented training modules for students and monitored for completion during anticipated timeframes.
- Evaluated young students with fair yet specific performance modules, offering support when needed and providing constructive feedback on stage-by-stage basis.
Education
High School Diploma -
Kew High School
Kew, VIC11.2022
Skills
- Table Bussing
- Cash Register Operations
- Opening and Closing Procedures
- Transactions and Cash Handling
- Dining Room Cleaning and Upkeep
- Customer Needs Assessments
- POS Processing
- Phone Inquiries
- Customer Service and Rapport
Timeline
Waitress
Bakery Cafe
01.2023 - Current
Restaurant waitressing & FOH server
Il Birrificio Pizzeria
05.2020 - 08.2020
Junior instructor
Tigers Taekwondo Club
01.2016 - 07.2019
Customer Service Team Member
KFC Heidelberg FOH CSTM
05.2004 - Current
High School Diploma -
Kew High School
Similar Profiles
Tran Phu Hao NGUYENTran Phu Hao NGUYEN
Retail Sales Worker at Bakery CafeRetail Sales Worker at Bakery Cafe
YUENI PENGYUENI PENG
Bakery Cashier/waiter at Bakery CafeBakery Cashier/waiter at Bakery Cafe
Citlalli JuradoCitlalli Jurado
Barista at Bakery CafeBarista at Bakery Cafe