Nadeane Peacey

• Processing invoices and managing both accounts payable and receivable
• Maintaining client databases while ensuring accurate record-keeping practices
• Providing training to staff on new systems and programs
• Focusing on continuous improvement by reviewing and streamlining work processes and updating procedures
• Tracking payments related to grant funding and service agreements
• Reconciling bank statements
• Completing project work as requested
• Manage contracts
• Mentoring and guiding new team members
• Monitoring and distributing emails to the appropriate individuals within the organisation
• Handling patient admissions and discharges
• Drafting and distributing documentation for meetings, including agendas and minutes
• Assisting with financial audits
• Performing reception duties when required
• Utilising problem-solving and critical thinking skills
• Being able to cover for other staff members when necessary
• Ensuring accurate record-keeping practices

• This position was to cover maternity leave. This role involved contract management, reliable service delivery and the implementation of continuous improvement initiatives
• Managed scheduling and resource allocation to optimise team performance and service quality.
• Developed and maintained relationships with stakeholders to enhance communication and service outcomes.
• Coordinated with customers to accomplish specific needs and deliver individualised services.

• During this role I provided administrative support to the club manager and was responsible for all office management duties including club membership and membership payments. My role included:
• Effectively coordinating calendar and meeting requests
• Juggling competing demands are effectively prioritising and setting clear goals based on urgency and importance
• Keeping efficient digital and hard-copy systems to access correspondence, corporate records, documents, and reports
• Providing quality and timely administrative support
• Handling confidential information, and assisting with projects as required
• Preparing reports and correspondence
• Developing strong working relationships with internal and external stakeholders
• Working closely with the manager to ensure the smooth operation of the club
• Assisting with function planning and execution

• As part of the Leadership Team my role included translating Board strategy into operations, providing regular reports to the Board, creating a positive organisational culture, acting as a resource to assist staff troubleshoot challenging situations (including scheduled on-call after hours), providing support to the Business Manager and deputising for Business Manager.
• Ensured all standards set by the National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission were met
• Raising contracts and tracking expiry dates to ensure continuation of service
• Assisted with audits. Reviewed the results and implemented any recommendations
• Met with Participants and their families, and assisted them to navigate the NDIS Developed and implemented service agreement and other required documentation
• Advocate for and empower participants to understand their NDIS plan and understand their rights and responsibilities
• Raised invoices and managed costs
• Submitted figures and reports to the National Disability Insurance Agency

• Prepared minutes and papers for the Board and Board Committee meetings
• Managed the CEOs calendar and meeting schedule.
• Worked with the CEO to ensure efficient business systems and administrative functions were in place.
• Provided a positive first point of contact for internal and external stakeholders in a courteous and professional manner
• Maintained effective electronic and paper based systems for recording, filing, storage and retrieval of correspondence, corporate records, documents and reports
• Reflected Gateway Health’s vision and values and represented the CEO at functions and product launches
• Organised travel and accommodation for the CEO, scheduled meetings, handled correspondence and managed office duties.
• Assisted with projects, research, and presentations as requested

This role involved travelling extensively throughout Murrumbidgee to assist with the roll out of the National Disability Insurance Scheme. I organised information sessions for a variety of audiences including participants, their families and carers, education providers and health professionals explaining the scheme, eligibility criteria and the application process.