Nadeeka Wijesinghe
SCHOFIELDS,NSW
Summary
Results-oriented HR professional with over 15 years’ experience leading HR functions across diverse sectors including travel trade. Demonstrated ability to align HR strategy with business objectives, reduce turnover, and enhance employee engagement. Skilled in Australian HR legislation, Fair Work compliance, industrial relations, and end-to-end HR operations. Experienced in HRIS (SAP, MYOB, BambooHR), workforce planning, talent development, and change management within Australian and international settings.
Overview
20
20
years of professional experience
Work History
Consultant
Airline Marketing Australia
Sydney, NSW
01.2025 - Current
- Analyzed complex information from multiple sources to identify patterns or trends.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Reviewed existing policies and procedures to suggest necessary improvements.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
Passenger Service Agent
Swissport -Sydney International Airport
Mascot , NSW
12.2024 - 01.2025
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
- Handled Check -in counters for Swissport
HR Manager
VA-IT
Melbourne, Australia
05.2024 - 09.2024
- Led strategic HR initiatives aligned with Australian HR standards, focusing on recruitment, onboarding, and talent development.
- Developed HR policies ensuring compliance with Fair Work Act and WHS regulations.
- Implemented data-driven performance review systems, enhancing team productivity by 20%.
- Partnered with CEO to align HR strategy with organisational objectives.
- Introduced streamlined onboarding and orientation programs, reducing ramp-up time by 30%.
Head of HR
Zydus Lanka (Pvt) Ltd
, Sri Lanka
06.2013 - 05.2024
- Directed end-to-end HR operations including recruitment, employee relations, and training for 300+ staff.
- Reduced time-to-hire by 20% through process improvements and automation.
- Ensured legal compliance with local labour laws and EEO standards.
- Drove DEI initiatives and implemented strategic workforce planning aligned with business goals.
- Improved employee productivity by 15% through performance management programs.
Manager – Employee Relations
Zydus Lanka (Pvt) Ltd
, Sri Lanka
04.2011 - 06.2013
- Resolved conflicts efficiently, reducing internal grievances by 30%.
- Launched coaching and development programs, improving team morale.
Assistant Manager – Welfare Activities
Zydus Lanka (Pvt) Ltd
, Sri Lanka
03.2008 - 04.2011
- Promoted employee wellness and initiated staff engagement programs, improving retention.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
Ticketing & Reservations Executive
Oman Air
Colombo, Sri Lanka
09.2005 - 02.2008
- Responded promptly to inquiries from customers via email, telephone, or social media channels.
- Worked closely with front desk staff to confirm reservations were accurate prior to check-in.
- Developed relationships with travel agents to maximize sales opportunities.
- Maintained accurate records of all bookings and cancellations.
- Maintained updated knowledge of hotel policies and procedures.
- Resolved any discrepancies between bookings and reservations made by customers.
- Conducted market analysis research on competitors' products and services.
- Handled Frequent Flyer program SINDBAD for Colombo station
Education
Master of Laws (LLM) - International Business – HR & Labour Law
Cardiff Metropolitan University
UK01.2024
Bachelor of Laws (LLB) - LAW
Open University of Sri Lanka
Sri Lanka01.2021
Diploma in Human Resource Management -
Oxford College of Business
01.2006
Skills
- Australian employment law and compliance
- Talent acquisition and onboarding
- HRIS management (SAP, MYOB, BambooHR)
- Employee relations and performance management
- Workforce planning and development
- Change management and organizational development
- Diversity, equity, and inclusion (DEI)
- Succession planning and coaching
- Industrial relations and dispute resolution
- Travel industry personnel handling
Referees
Available upon request
Personal Information
Driving License: Full License
Availability
Two Weeks Notice
Work Rights
Australian Permanent Resident
Timeline
Consultant
Airline Marketing Australia
01.2025 - Current
Passenger Service Agent
Swissport -Sydney International Airport
12.2024 - 01.2025
HR Manager
VA-IT
05.2024 - 09.2024
Head of HR
Zydus Lanka (Pvt) Ltd
06.2013 - 05.2024
Manager – Employee Relations
Zydus Lanka (Pvt) Ltd
04.2011 - 06.2013
Assistant Manager – Welfare Activities
Zydus Lanka (Pvt) Ltd
03.2008 - 04.2011
Ticketing & Reservations Executive
Oman Air
09.2005 - 02.2008
Master of Laws (LLM) - International Business – HR & Labour Law
Cardiff Metropolitan University
Bachelor of Laws (LLB) - LAW
Open University of Sri Lanka
Diploma in Human Resource Management -
Oxford College of Business
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