Nadeen Al Aghbar

AlShaya Group, one of the world's leading companies, operates as a multinational conglomerate based in Kuwait, specializing in retail and hospitality. They manage a diverse portfolio of globally recognized brands such as Starbucks, H&M, Victoria's Secret, and The Cheesecake Factory across the Middle East, North Africa, Turkey, and Russia.

• Successfully led market rollouts for loyalty programs, including the H&M Loyalty Program and Aura, in Qatar, UAE, Kuwait, KSA, and Bahrain, contributing to enhanced customer engagement and satisfaction
• Spearheaded the development and execution of the most successful loyalty program globally, significantly enhancing customer engagement and satisfaction
• Managed project timelines and estimations, ensuring timely delivery and surpassing goals
• Collaborated with project managers to synchronize project timelines and feature developments
• Fostered cross-functional collaboration within the Ecommerce domain, working closely with Ecommerce (web and app), ARES, POS, Micros/Simphony teams, and systems.
• Planned, designed, and scheduled phases for large projects

• Gathered business requirements and provided technical solutions
• Maintained accurate timelines and estimations for project deadlines
• Conducted walk-throughs with developers to illustrate project plans
• Successfully launched loyalty programs and e-gift cards on Ecommerce websites.

• Acted as the IT point of contact and managed loyalty program projects.
• Gather business requirements and convert them into specifications.
• Provided essential support for the launch of multiple AlShaya websites.

Enhanced Engineering & Multi-Technologies Co. (EEMC) delivers tailored engineering solutions across hospitality, retail, datacenter, and smart building infrastructure.

• Configured databases and servers
• Installed and configured Oracle systems
• Provided training and support to customers.